Donor Concierge is seeking a highly motivated individual to join the case management team to work Full or Part Time. A Case Manager is responsible for helping Intended Parents find an egg donor, sperm donor, or surrogate. We are looking for candidates who live in Pacific or Mountain time. They assess the needs and preferences of the IPs and develop a customized plan based on their needs. They refer IPs to professional services such as attorneys, mental health professionals, and clinics as needed. They maintain consistent communication with IPs and adjust their search plan as needed.

Donor concierge is seeking to hire a part-time, remote Case Manager to work remotely or on site based on location.

What You’ll Do

• Understand the IPs’ fertility journey to develop a plan specific to their needs.
• Search partner agencies’ donors and surrogates to find the one who best fits the IPs’ needs.
• Listen to IPs’ feedback on donor or surrogate candidates to ensure that DC is best addressing their needs.
• Record clients’ progress in DC CRM system.
• Follow up with previous clients to ensure they were satisfied with services.

What You’ll Need

• Strong academic background with a minimum of a Bachelor’s degree
• Time management and organizational skills; ability to set priorities
• Excellent communication and interpersonal skills; excellent listener; good writer
• Ability to work independently and as part of a team
• Problem-solving and conflict resolution skills
• Action oriented
• Detail oriented; flexible
• Polished and self confident; calm; patient
• Experience in field
• Dependable

What we value:

• Communication - Able to respond and exchange ideas clearly and effectively through writing, speaking, and presentations; shares appropriate information to keep people informed; is seen as approachable.
• Teamwork - Values the opinions of others; assists others when needed; participates effectively as member of a team; balances personal contributions and needs with those of other members of the team to achieve common objectives.
• Problem Solving - Analyzes problems to identify probable cause; thinks of new possibilities; identifies critical issues and develops options for addressing them; able to incorporate other viewpoints as part of the process of developing solutions.

North Star and its companies are equal opportunity employers. We provide opportunities without regard to race, color, religion, gender, age, national origin, disability, veteran status, sexual orientation, genetic information and gender identity or expression. The law requires an employer to post notices describing the Federal laws prohibiting job discrimination based on race, color, sex, national origin, religion, age, equal pay, disability, veteran status, sexual orientation, and genetic information and gender identity or expression. Please visit https://www.eeoc.gov/employers/eeo-law- poster to visit the “EEO is the Law” poster.