9 Customer Service Specialist (CSS) II – Email Jobs in Plano, TX
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Customer Service Specialist (CSS) II – Email
$43k-55k (estimate)
Full Time | Business Services
2 Weeks Ago
North Texas Tollway Authority is Hiring a Customer Service Specialist (CSS) II – Email Near Plano, TX
NORTH TEXAS TOLLWAY AUTHORITY SummaryThe purpose of this position is to interact with customers to provide and process information in response to inquiries, concerns, and requests about their accounts. Duties include handling customers interactions and responding to customers’ inquiries. The position will also participate in meetings with the customer service team to maintain expert knowledge about NTTA products or services and discover new communication tactics to best assist customers. Other duties include completing related projects as assigned.
Email/ChatIncludes functions associated with the Call Center as listed above. Email/Chat includes, but is not limited to, the handling of incoming emails which can include outbound calls to take care of customer issues. Written communication is integral as written responses are sent to customers. The email/chat duty requires research to be done to ensure that customer needs are taken care of properly prior to resolving email/chat cases. As needed, inbound phone calls may be required to support our inbound call volume.
Responsibilities
Our mission: We are committed to providing a safe and reliable toll road system, increase value and mobility options for our customers, operate the Authority in a businesslike manner, protect our bondholders, and partner to meet our region's growing need for transportation infrastructure.
Email/ChatIncludes functions associated with the Call Center as listed above. Email/Chat includes, but is not limited to, the handling of incoming emails which can include outbound calls to take care of customer issues. Written communication is integral as written responses are sent to customers. The email/chat duty requires research to be done to ensure that customer needs are taken care of properly prior to resolving email/chat cases. As needed, inbound phone calls may be required to support our inbound call volume.
Responsibilities
- Sets up new accounts, taking and providing information, making account changes, and processing requests by answering the phone and/or working at one of the front counter locations.
- Processes correspondence by receiving and responding to emails and other requests for information.
- Processes payments by verifying information for accuracy, reviewing images, processing payments for overnight payments, and researches and resolves credit card disputes.
- High School Diploma
- 1-3 years’ experience
- Fluency in English
- Must be able to type 35 WPM
- N/A
Our mission: We are committed to providing a safe and reliable toll road system, increase value and mobility options for our customers, operate the Authority in a businesslike manner, protect our bondholders, and partner to meet our region's growing need for transportation infrastructure.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Business Services
SALARY
$43k-55k (estimate)
POST DATE
08/26/2024
EXPIRATION DATE
09/21/2024
WEBSITE
northtexastollwayauthority.com
HEADQUARTERS
Dallas, TX
SIZE
<25
INDUSTRY
Business Services
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