Financial institution based in NYC is seeking their third hire for their in house infrastructure team. They are seeking a passionate technologist who could work with the manager to help support their 100 users as well as help with new project initiatives.

- Provide direct support for desktop and server systems, including software installations, hardware setups, and system configurations. Ensure issues are resolved through testing and validation.

- Address technical queries and issues related to systems, software, and hardware.

- Utilize diagnostic tools to troubleshoot and resolve problems.

- Assemble and configure workstations and backend systems using custom images as required.

- Comply with and help enforce IT security policies.

- Participate in various projects and perform additional duties as needed.

- Contribute to Business Continuity Planning and Disaster Recovery efforts (BCP/DR).

- Oversee the infrastructure environment, including storage area networks (SAN), Exchange, and network components.

- Monitor and address cybersecurity alerts.

Desired Skills & Experience

- Excellent organizational, time management, and process management skills.

- Bachelor’s degree in Computer Science, Computer Engineering, or a related discipline.

- At least 8 years of experience in desktop and infrastructure support.

- Strong diagnostic and troubleshooting abilities, with a passion for IT.

- Ability to adapt to evolving business processes, technologies, and environments.

- Proficiency with the following systems:

- Windows 10, Windows 11, Windows Server 2019/2022

- Active Directory, Exchange, VMWare

- TCP/IP protocol stack

- Routers, firewalls, switches, with a focus on Cisco troubleshooting

- Citrix XenDesktop stacks, Netscaler, Load Balancing, Virtual Desktop

- Thin client setup and management

- Experience with software configurations, including:

- Bloomberg add-in troubleshooting