Are you looking to join one of Massachusetts’ most innovative and committed organizations? Northeast Arc is a premier provider of services devoted to strengthening the abilities of all. We are a non-profit human services provider located in Danvers. We are a mission-driven agency committed to changing lives and discovering skills. Whether it’s the individuals we serve or our employees who support them, we know each person has unique talents and contributions. Northeast Arc prioritizes inclusion and diversity. We value the individual perspectives, cultures, and approaches our employees bring to make us one of the most innovative organizations in human services!

An amazing new opportunity has come up on our Patient Care Management! We are looking for a Skills Trainer to join us full-time in Suffolk Country!
Job Summary: Assists service recipients in application for and management of Personal Care Attendant (PCA) program/services.

Major Responsibilities:

• Maintains average caseload of 200 PCA program recipients and renders skills training as needed to support appropriate program utilization by consumer and PCAs.
• Completes home visits to render quarterly, annual or issue-focused skills training in alignment with regulations.
• Maintains clear and timely documentation of all productivity including contacts by telephone, home visits or written correspondence and confidential activities. Ensures consumer case files meet quality assurance and regulatory standards.
• Assists service recipients in obtaining prior and continued approval by providing necessary information to Mass Health in a clear, thorough and timely manner.
• Conducts initial and ongoing assessments of service recipient’s eligibility for PCA services. Assesses service recipient’s aptitude for managing his/her own services. Assists in locating a surrogate as necessary. Monitors services provided by the surrogate and ensure that the service recipient’s participation in their personal care plan is maximized and protected.
• Maintains working relationship between the Personal Care Management (PCM) Program and Fiscal Intermediary Program (FI) including, but not limited to, resolving service recipient complaints and sharing information with FI as needed.
• Works with local agencies, DDS staff and community resources to help service recipients access the most appropriate resources in addition to or in lieu of PCA services.
• Other duties and special projects as assigned.

Qualifications:

• High School Diploma or Equivalent
• BA/BS in Human Service Field preferred
• Bilingual a plus
• Strong interpersonal and customer service skills
• Proficient computer literacy skills, including Microsoft Outlook, Excel, Word, and PowerPoint
• Valid driver’s license and reliable transportation

Job Type: Fulltime
Pay Rate: $20.50/hr
Northeast Arc is one of the largest employers on the North Shore, and we pride ourselves on offering a comprehensive and excellent benefits package. Please visit us at: http://www.ne-arc.org/about-us/careers/benefits/ for a more detailed explanation of benefits.