Northeast Family Services is seeking an experienced masters-level professional to join our growing Massachusetts CBHI team as an Intake Screener and Authorization Specialist! 

The Intake Screener and Authorization Specialist manages all aspects of the registration and admissions process for Northeast Family Services’ five regions in Massachusetts. They are responsible for working closely and extensively with various referral sources throughout the entirety of the referral, waitlist, and assignment process, as well as maintaining client rosters for waitlist, active, transfer, and discharged clients. They process intake paperwork and required clinical documentation, such as comprehensive assessments and treatment plans. This role manages the Massachusetts Behavioral Health Access (MABHA) updates on a monthly basis. They are also responsible for answering incoming calls, gathering referral information, verifying insurance coverage, and scheduling clients’ appointments. 

To be successful in the Intake Screener and Authorization Specialist position, you should be highly organized, be detail oriented, and have a working knowledge of payer portals, co-pays, deductibles, and health insurance benefits. Top candidates will also have excellent interpersonal skills and work well as part of a multidisciplinary team that includes program directors, clinicians, nurse practitioners, and peers.

If you’re looking for rewarding work, have professional experience in a behavioral health environment, and enjoy helping people obtain the support they need, don’t miss this career opportunity! 

Qualifications:

• Master’s Degree in Psychology, Social work, Counseling, or directly related human services field is required for this role
• At least 1 year of patient intake and scheduling experience
• At least 1 year of IHT / IHBS Clinician experience
• Experience reviewing comprehensive assessments and treatment plans 
• Working knowledge of insurance benefits and authorizations
• Strong computer literacy, including MS Office and Electronic Health Records (EHR) 
• Experience working with and helping clients/families with complex behavioral health needs 
• Must have prior experience with behavioral health field; familiarity with CBHI performance specifications
• Ability to keep client and company confidences
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
• Strong time management and organizational skills

Benefits:

• Health, dental & vision
• 3 weeks paid vacation
• 11 paid holidays (including Juneteenth, the day after Thanksgiving, Christmas Eve, and NY Eve.) 
• Generous sick time including mental health days
• 401k retirement plan with up to 4% match after 1 year
• Voluntary short and long-term disability
• Voluntary Life Insurance
• Dependent care savings account
• Longevity award - Monetary bonus and a vacation day annually
• Company provided laptop and cell phone 
• Personal cell phone discount

Hours:

• Full Time - Salary