1 Helpdesk- Tier 2 Support Job in Baltimore, MD
Northeast Foods is Hiring a Helpdesk- Tier 2 Support Near Baltimore, MD
H&S Family of Bakeries
The H&S Family of Bakeries are a network of 10 bakeries and multiple distribution centers along the East Coast, all committed to one thing: producing the best quality bread products possible. H&S Family of Bakeries includes Northeast Foods, H&S Bakery and Schmidt Baking Co. Together, our baked goods can be found in a wide range of establishments, from fast food and quick service restaurants to cafeterias, hospitals, grocery stores and universities.
Job Summary:
We are looking for an individual with at least several years of experience to join our tech support team. Our team maintains a data center and provides support for employees with issues arising from everyday computer use. Candidates should have a mix of technical and customer service skills and be passionate about technology and helping people.
Responsibilities:
- Full time in office Monday-Friday 8:00 AM – 4:30 PM
- After hours or weekends on an as needed basis to provide support which includes an on-call rotation normally 1 week per month. Most issues are handled remotely.
- Monitor and troubleshoot network connections/outages including VoIP and Data
- Monitor for security threats.
- Respond to incoming end user requests/needs via ticketing system, phone, or email. Provide technical support in person as well as remotely.
- Troubleshooting hardware and software computer issues
- Troubleshooting end user issues with but not limited to email, printing, file access, authentication.
- Responsible for handling technical escalations and more advance inquiries beyond the skills or knowledge of Tier 1 support
- Share knowledge as needed with Tier 1 support.
- Maintain IT Knowledgebase with known issues and resolutions.
- Install/Upgrade Computer Hardware and Software
- Help to identify trends in help desk issues and work with Team Members to troubleshoot and identify root cause.
- Assist the system administrator and/or network support vendor as needed with projects and support.
Job Summary
Full Time
Transportation
$46k-56k (estimate)
03/28/2024
07/29/2024
nefoods.com
BALTIMORE, MD
25 - 50
1965
PETER GRIMM
$5M - $10M
Transportation
Related Companies
About Northeast Foods
Northeast Foods is one of three affiliates that are part of the H&S Family of Bakeries. Together we are one of the largest suppliers of buns, rolls and bread products in the United States, and a Supplier of Choice for numerous restaurants in the country. Based in Baltimore, MD., we are part of a network of 10 bakeries and over 30 distribution centers along the East Coast, all committed to one thing: producing the best quality bread products possible. Our affiliate companies include H&S Bakery and Schmidt Baking. Together, our baked goods can be found in a wide range of establishments, from fas...t food and quick-service restaurants to cafeterias, hospitals, grocery stores and universities. Our retail brands, such as Blue Ribbon, Old Tyme, Sunbeam and 647, are some of the most renown brands in the Northeast. For decades, we have worked tirelessly to perfect the art of baking. Our teams at Northeast Foods leverage innovative technology and generations of knowledge to make us one of the leaders in the baking industry. Each year, we use nearly 150 million pounds of flour to make our quality products. That translates to almost 160 million dozen rolls a year! At Northeast Foods, we believe in the power of personal relationships. We know that a longevity like ours doesnt come by reputation alone. It is through hard work, a steadfast devotion to our values, a talented workforce committed to quality products and continued support from our local communities, that have been the ingredients to our success. Follow us to learn more about what makes Northeast Foods a special place to work!
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