About the Opportunity JOB SUMMARY The Senior Salesforce Developer is a highly proficient Salesforce developer and analyst, playing a pivotal role in driving technology solutions across the University. You will be responsible for the end-to-end development and support of the Salesforce application implementing best-in-class solutions. You'll work closely with engineering, product, architecture, security, and operations to apply technical efficiency across the Salesforce Platform for the Corporate Partnership domain. Key responsibilities include the following: Lead the software development efforts on the NU Corporate Salesforce instance, and proactively engage with teams to promote process and organizational improvements that enhance overall effectiveness. Design, develop, test, and implement technology solutions in the Corporate Salesforce instance. Recommend and facilitate best-fit solutions through accurate assessment of workflow, data, and other process-related problems. Translate requirements defined in business, functional, and use case documents and operational artifacts into solutions on the Salesforce Platform. Provide direct support to both technical and non-technical users including but not limited to end user issues, enhancement requests, troubleshooting various system problems, and other administrative needs within the Salesforce Platform. Liaison between Enterprise Architecture, Engineering, Product, Infrastructure & Operations, and Digital Risk & Security on the planning and execution of product delivery activities. Assist in the creation and delivery of related technical documentation. Develop relationships that promote trust and increase efficiency and effectiveness. Develop and maintain a network of industry knowledge; perform research on industry trends, analyzes trends and make strategic and tactical recommendations. Ensure system, technical and product architectures are aligned with business objectives. Regrettably, the university is unable to work sponsor for this role, now or in the future. MINIMUM QUALIFICATIONS Bachelor's degree in computer science/engineering or in a related field. 5 years of hands-on experience with large-scale ERP systems and CRM applications, with direct experience using Salesforce. Demonstrated experience developing flows, lightning components, and Visualforce pages. Strong salesforce product knowledge with service cloud. Experience supporting partnerships in a higher education institution preferred. Ability to understand large-scale systems within the landscape and/or constraints of a multi-constituent environment and appreciate that such complexities may require alternative approaches to system implementations. Hands-on experience in Agile software delivery models (SAFe, Kanban, Scrum, etc.). Experience with Salesforce Object Query Language (SOQL)/ Salesforce Object Search Language (SOSL) strongly preferred. Experience with relational database management systems required along with strong SQL programming skills preferred. Salesforce-related Apex coding, or Java equivalent required. Strong understanding of Apex design patterns. Platform App Builder & Developer I Salesforce Certifications preferred. Knowledge and work experience with application integrations, particularly REST & SOAP API capabilities. Experience working with advanced triggers with multiple functions, front-end development, and building beyond the standard Salesforce UI. Experience working with App Exchange packages and with software to deploy code and changes in Salesforce environment (or) equivalent environment with Git or other external Salesforce deployment tools is highly desirable. Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies. Experience designing and building on a salesforce platform. Experience working with large data sets and complex security requirements. Strong analysis skills required. Ability to work effectively with people with differing levels of technical knowledge. Excellent communication and interpersonal skills (both oral and written). Ability to work independently and as part of a team. Understanding, adoption, and utilization of declarative customizations versus programmatic customizations. KEY RESPONSIBILITIES & ACCOUNTABILITIES Software Development Leadership 25% Lead software development efforts on the NU Corporate Salesforce instance. Proactively engage with teams for process and organizational improvements. Technology Solution Implementation 20% Design, develop, test, and implement technology solutions in the Corporate Salesforce instance. Solution Recommendation and Facilitation 20% Recommend and facilitate best-fit solutions by accurately assessing workflow, data, and process-related problems. Requirements Translation and Implementation 20% Translate requirements from business, functional, and use case documents into solutions on the Salesforce Platform. User Support and Stakeholder Liaison 15% Provide direct support to both technical and non-technical users within the Salesforce Platform. Act as a liaison between Enterprise Architecture, Engineering, Product, Infrastructure & Operations, and Digital Risk & Security for product delivery. Position Type Information Technology Additional Information Northeastern University considers factors such as candidate work experience, education and skills when extending an offer. Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information. Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law. To learn more about Northeastern University’s commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity. Founded in 1898, Northeastern is a global research university and the recognized leader in experiential lifelong learning. Our approach of integrating real-world experience with education, research, and innovation empowers our students, faculty, alumni, and partners to create worldwide impact. Our global university system provides our community and academic, government, and industry partners with unique opportunities to think locally and act globally. The system—which includes 14 campuses across the U.S., U.K., and Canada, 300,000-plus alumni, and 3,000 partners worldwide—serves as a platform for scaling ideas, talent, and solutions. The university’s residential campuses for undergraduate and graduate degrees are located in Boston, London, and Oakland, California. Our research and graduate campuses are in the Massachusetts communities of Burlington and Nahant; Arlington, Virginia; Charlotte, North Carolina; Miami; Portland, Maine; Seattle; Silicon Valley, California; Toronto; and Vancouver. Northeastern’s personalized, experiential undergraduate and graduate programs lead to degrees through the doctorate in 10 colleges and schools across our campuses. Learning emphasizes the intersection of data, technology, and human literacies, uniquely preparing graduates for careers of the future and lives of fulfillment and accomplishment. Our research enterprise, with an R1 Carnegie classification, is solutions oriented and spans the world. Our faculty scholars and students work in teams that cross not just disciplines, but also sectors—aligned around solving today’s highly interconnected global challenges and focused on transformative impact for humankind.