THIS POSITION IS PART TIME

Shift hours: Monday - Friday 8:00/4:00 & 9:00/5:00

Northern Children’s Services supports the healthy development of children and youth while stabilizing their families to build stronger communities. Everything we do at Northern Children’s Services is designed to create a better future for our families.

This position handles all agency incoming calls, interface with the general community. The Front Desk Receptionist will conduct intake/admissions of all prospective consumers, in addition to maintaining the appointment schedule of agency physicians and clinical staff; particularly as it relates to initial and follow-up appointments.

Essential Functions Include: Communication

• Screen and route all incoming calls as appropriate in a professional manner.
• Facilitate internal referrals and update excel spreadsheet
• Greet visitors, vendors, and provide direction in a friendly and professional manner.
• Schedule initial and follow-up appointments with prospective consumers.
• Contact consumers to ensure they attend scheduled appointments.
• Contact staff as necessary to facilitate and connect visitors and consumers to the agency.
• Clearly and effectively communicate pertinent consumer information to responsible parties.
• Inform the clinician/assessor immediately of any crisis situations.
• Receive and route incoming postal mail to the appropriate department. Stamp and handle all outgoing mail.
• Perform administrative tasks, copy, scanning and other document gatherings;
• Must be reliable with time-sensitive deadlines and tasks
• Maintain an adequate inventory of office supplies and residential needs and notify the supervisor of low inventory
• Receive donations and prepare a thank you letter for the recipient for President & CEO signature and give to the Executive Assistant

Documentation

• Establish an initial chart re: program enrollment, authorization and consent.
• Schedule consumer intakes, re-authorization and medication evaluations.
• Input appropriate intake data into Electronic Health Records System.
• Run Insurance for active confirmation and verification.
• Medical Records support for retrieval and submission to the requestor.

Qualifications

• Ability to work independently and exercise a high level of confidentiality
• Work knowledge of office practices and procedures
• Verbal and written communication skills
• Interpersonal skills to create a pleasant experience by being personable and attentive
• Organization skills to keep accurate records and find important information quickly
• Time management skills to prioritize and complete a side variety of tasks
• The ability to develop a clinical knowledge base and learn core solutions
• Patience and listening skills to respond appropriately and interact positively with consumers
• Exceptional customer service skills
• Minimum requirement is a high school diploma, Associate degree preferred.
• Knowledge of Electronic Health Records and Scheduling Software preferred.
• Special Skills: Proficient with Microsoft Word, Excel and Outlook. Excellent organizational, problem-solving and interpersonal skills. Ability to prioritize and meet multiple deadlines.
• Bilingual a plus (Spanish)
• Knowledge of Credible Application a plus

Physical Capabilities & Work Environment

• Ability to walk up and down stairs.
• Ability to operate a calculator and computer.
• Current valid driver’s license.

Trauma-Informed Behavior

• Willingness to learn and maintain the value of a trauma-informed culture.
• Commit to the maintenance of a therapeutic environment and community that promotes safety, nonviolence, and resilience as the basis for all we do with clients and staff.
• Knowledge and utilization of trauma-informed practices:
• Emotional intelligence
• Effective communication
• Understanding of the impact of trauma on human development
• Use of person-first and strengths-based language

Americans with Disabilities: As with all positions at Northern Children’s Services, Inc. we recognize the importance of accommodations individuals with disabilities. In that, we are committed to every extent possible accommodating disabled individual. We recognize the American With Disabilities Act of 1991 and understand the need to reasonably accommodate employees. All accommodation will be evaluated on a case- by case basis, evaluating the essential functions of the positions.

DISCRIMINATION IS PROHIBITED IN EMPLOYMENT, PROMOTION, ASSIGNMENT OR DISMISSAL, ON THE BASIS OF RACE, RELIGION, COLOR, AGE, SEX, NATIONAL ORIGIN, and HANDICAP, OR RECEIPT OF SERVICES FOR MENTAL DISABILITY.