Overall Purpose of Position

Reporting to the Director of Operations, North America, the Director of Quality will oversee the operation and administration of the Quality teams for Northern Engraving Corporation as well as our other North American operations. Development and achievement of strategic objectives related to quality, cost, and delivery is imperative to ensure the organization is a Best in Class manufacturer. Partnering with the Leadership and Operations teams throughout North America, the Director of Quality will drive continuous improvement initiatives toward the achievement of growth targets, positive customer relations, and industry leading product Quality and Reliability. As a functional leader, this role will guide Quality associates at all levels within the organization. This role will be primarily located at our Sparta, Wisconsin facility.

• Lead quality team, setting strategic goals and guiding continuous improvement initiatives
• Provide leadership and strategic direction for the quality function while ensuring proper interface and communication with manufacturing, operations, program management, engineering, sales, and supply chain
• Ensure internal processes and metrics are aligned to create the highest product quality and competitive advantage
• Implement the North American QMS across all locations, and ensure industry and customer required certifications are maintained (i.e. TS/IATF, ISO, Q1, etc.)
• Build strong relationships with the customer supplier quality, purchasing, and engineering organizations
• Ensure customer requirements are well understood, communicated, and adhered to
• Formulate and maintain North American quality objectives complementary to corporate policies, procedures, and goals
• Build a strong, high performing quality organization with a clear vision and mission to support company growth
• Interpret quality control philosophy to key personnel within the organization
• Review the analysis of customer returns and excess quality cost reports, ensuring trends are identified and proper corrective actions are implemented
• Coordinate objectives with production procedures in cooperation with management team to maximize product reliability and minimize costs
• Monitor customer scorecards to ensure metrics exceed expectations, critical for new business sourcing
• Maintain a high level of customer service and organizational support
• Work closely with all organizational cross-functional teams
• Special projects as assigned

• Excellent verbal and written communication skills with team members, peers, vendors and customers
• Ability to effectively manage change
• Critical thinking and reasoning skills, ability to identify weaknesses and strengths of alternative solutions or approaches to opportunities
• Experience supporting customers in various industries, experience in an automotive OEM supply environment required
• Knowledge of TS/IATF, ISO, and automotive OEM certification requirements
• Demonstrated success leading multi-location, cross-functional quality teams
• Strong computer skills, experience with Microsoft Office products, ability to develop presentations
• Willingness and ability to travel as required
• Demonstrated experience with problem solving techniques and core quality tools
• Strong and proven leadership characteristics and ability
• Minimum of fifteen (15) years of quality experience which includes five (5) years leading cross-functional quality teams
• Minimum of Bachelor’s Degree in Engineering, Business, or related field, Master’s degree preferred
• Certified Manager of Quality/Certified Quality Engineer (CMQOE, CQE) strongly preferred
• Shainin or Six Sigma Green Belt certification required

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