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Northern Light Blue Hill Hospital
Department : Primary Care - Island
Position is located :Island Family Medicine
Work Type : Full Time
Hours Per Week: 40 Hours per Week
Work Schedule : 7:30 AM to 5:00 PM
Summary :
Maintaining high level of skill of proper documentation in electronic medical record. Greeting and welcoming all patients. Managing all encounters and pertinent consents/forms and preparing 24 hours in advance for the next business day. Performing reminder calls within 24 hours to patients regarding their appointment date/time, confirming that the patient has pre-registered, or facilitating pre-registration if needed.. Executing excellence in customer service.
Responsibilities :
• Practices the Gold Standard Behaviors. • Uses API and EBT appropriately. • Dresses appropriately • Ensures appointment descriptions are clear and appropriate • Treat people with respect • Acknowledge concerns • Work together to remove departmental boundaries • Maintains confidentiality of all patient, donor and employee information. • Demonstrates high level customer service • Promotes Schedule Access • Offers Map applications to patients that may benefit for financial assistance • Performs reminder calls for the next day patients, 24 hours in advance • Provides patients with education and access to portal • Utilizes EMR to route patient calls • Works Collaboratively with Peers • Treats patient and community members with courtesy, fairly, ethically • Be a problem solver and follow issues to resolution • Behave in a manner that makes you approachable • Providers patients with education and access to portal • Participated in quality control/performance improvement activities. • Observes safety rules/regulations/policies and procedures. • Proper use of BHMH property and equipment. • Maintaining medical records through scanning and HIM • Returns calls/messages within one business day • Use appropriate hand hygiene • Reminder calls to patients 24/48 hours in advance • Participation in PCMH/ACO/MU measures. • Proper use of BHMH property and equipment • Point of Care collections at time of service • Encounter reconciliation sent to billing daily • Balance cash box at end of day, verifies payments and records on the receipt sheet and forwards to billing office • Encounter form management, correct PCP, Pharm, DOS
Other Information :
Competencies and Skills
Education
Working Conditions
Full Time
$35k-43k (estimate)
09/08/2024
11/07/2024
northernlight.co.uk
Brewer, ME
<25
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Quotes from people on Patient Service Representative job description and responsibilities
Patient service representatives are sometimes known as patient advocates, patient access specialists or service coordinators.
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Career tips from people on Patient Service Representative jobs
Open the Patient Service Representative Cover Letter Template.
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Patient confidentiality must remain a primary concern.
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Know how to feel, express and receive gratitude.
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Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
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