Position Overview:

The Field Service Technician II is responsible for installation inspections, diagnosing, providing maintenance and repair services on customer owned equipment at a customer’s establishment within assigned territories while focusing on high quality service and customer satisfaction.

Principal Duties and Responsibilities (Essential Functions):

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Responsible for the installation inspection and commissioning for new OEM Northern Lights and Technicold installations
• Inspect and make recommendations for ancillary equipment associated with Northern Lights products.
• Oversee installation of Northern Lights products performed by our dealers.
• Provide service, parts and troubleshooting assistance to dealers, end users and shipyards.
• Provide preventative maintenance and repair services at service centers and/or customer accounts in accordance with established procedures and techniques, using proper tools, test equipment and replacement parts.
• Responsible for the shipping and receiving of equipment and parts. Ensure inventory levels are adequate.
• Establish and maintain positive and collaborative working relationships with internal and external customers.
• Assist region to achieve revenue goals as it relates to the sale of company products and services.
• Ensure reports are completed accurately and submitted within required deadlines.
• Participate and complete all required training programs, meetings and seminars.
• Adhere to and support all company policies and procedures.
• Engage in self-appraisal and continuous learning and development.
• Work flexible hours and weekend to meet business/customer needs.
• Participate in any and all reasonable work activities as deemed appropriate and assigned by management.
• Performs on-call duties and responsibilities as required of all field service technicians.

Qualifications & Skills:

• Strong verbal and written communication skills.
• Ability to work extended hours or outside assigned territory as needed.
• Strong technical/mechanical skills with an equivalent of no less than five (5) years’ experience with technical repairs.
• Demonstrated ability to work independently without close supervision.
• Ability to deal effectively with all employees and external business contacts while conveying a positive, service-oriented attitude.
• Ability and willingness to travel as needed on short notice and up to 50% of the time.
• Must possess and maintain a valid driver’s license.
• Must have good organizational skills, aptitude for numbers, and experience coordinating and processing paperwork.
• Must have experience dealing with customers in difficult situations, good phone etiquette, and the ability to function in fast-paced environment.
• Must be skilled with mechanical tasks.
• Regular attendance is an essential function of the job.
• Some shift work may be required.

Education & Experience:

• High school diploma and/or equivalent combination of education or experience.
• Post-secondary vocational education strongly preferred.
• Educated in marine services and air conditioning.
• Unlimited Air Conditioning license is preferred.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing. The employee must frequently lift and/or move items up to 70 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Tool Requirements:

• Have a complete set of hand tools.

Other Criteria:

• Complies with Company policies and procedures.
• Performs job safely with respect to others, to property and to individual safety.
• Works effectively with others in the Company to encourage teamwork and productivity.

EEO Statement:

Northern Lights Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.