Job Description

• Ensures compliance with the Kalispel Tribe of Indians- State of Washington Gaming Compact, Internal Controls, NIGC Regulations and Northern Quest Policies and Procedures.
• Supervises assigned Table Games.
• Responsible for Dealer procedures, errors and fills during assigned shift.
• Responsible for tracking players.
• Responsible for maintaining racks.
• Corrects errors made by dealers on gaming tables.
• Resolves customer complaints/disputes.
• Promotes and develops positive customer relations.
• Approves change-making transactions.
• Monitors dealers and players to ensure integrity of games.
• Assures customer service and satisfaction by making sure players are comped, when appropriate.
• Evaluates job performances of dealers.
• Ensure control/protection of company assets.
• Available and willing to work any changes in hours deemed necessary for Business Levels
• Responsible for adherence to NQRC attendance requirements.
• May be required to be a panelist for the Internal Review Hearings.
• This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned

Supervisory Responsibilities
Directly supervises up to six Table Games dealers.Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.Responsibilities include training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems.
Education, Experience & Other Requirements

• High School Diploma or GED equivalent required.
• Requires 2000 hours casino supervisory experience.
• Requires a minimum of 2000 hours of dealing experience for each game; blackjack, roulette and craps.
• Must prove proficiency for the specific Game(s) in which they supervise. (Audition Required)
• Must pass Basic Strategy Test every six months. (Test Required)
• Ability to obtain and maintain a Class III Gaming License.
• Job offer contingent upon successful completion of background check and pre-employment screening.

Hiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Descendant or Spouse of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants. At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians. Drug Testing: The Kalispel Tribe of Indians is a drug free work place. All applicants are subject to drug testing at the time of hire and at unannounced times during employment. Background Investigation: All candidates and employees may be subject to a background investigation.
Kalispel Hospitality: Deliver Kalispel hospitality, find a path to YES, and provide a warm smile and greeting.