Job Title: Technical Analyst (IT)

Work Location: Must be local to Chicago - Hybrid work schedule: 3 days a week in the office

Address: Northern Trust: 50 S. LaSalle, Chicago (BB 12)

Potential Contract to Hire, based on work performance, need and budget availability

Project Overview: Trade Support

> Primary trading support - Chicago location, (on trade floor), expert in OMS and trade life cycle

Contractor's Role

> Candidate will be responsible to provide L2/L2.5 Support activities, Monitor and work collaboratively with other members of the global team, managing their day to day work and ensuring that all business queries / escalations are responded to in a timely manner.

Experience Level: Level 2

SKILLS / EXPERIENCE:

· OMS – experience required in any OMS and Flextrade OMS is good to have

· FIX Messaging/Format experience

· 8-10 years of experience in a technical business facing (face to face) role within a financial institution or similar preferred.

· Excellent oral and written communication skills are required – Ability to speak to traders confidently

· In-depth Functional / Industry Knowledge is required – Brokerage / Sec Finance

· Highly flexible and adaptable to change

· Strong communication and interpersonal skills, along with a solid technical background are essential as is the ability to multitask in a fast paced environment.

· Prior working knowledge of Northern Trust would preferred ( any location office)

· Good understanding of software development lifecycle

· Ability to manage multiple issues in parallel and adapt to changing priorities.

· Experience working in Onsite/Offshore model in particular supporting APAC, UK and US business lines

· Experience in incident management, understanding of ticket workflows and use of escalation. Experience with ServiceNow/ITIL Methodologies is mandatory.

· Problem resolution in an analytical and logical manner, to troubleshoot root cause and resolve production incidents.

· Works closely with other technology teams such as Development, Vendors, Infrastructure and other software support teams.

TECHNICAL SKILLSET

· Expert / Extensive Knowledge of SQL is required to assist own teams during debug.

o Oracle/MS SQL/ Sybase

· Good to have, Scripting and automation (Python, Perl, PowerShell)

· Middleware, MQ/Tibco, Weblogic

· Java /.Net experience is mandatory but good to have – Ability to read and understand code

· HP Site scope, CA Introscope and Patrol monitoring tools. Power BI, Service Now

TASKS & RESPONSIBILITIES:

· Candidate will be responsible to provide L2/L2.5 Support activities, Monitor and work collaboratively with other members of the global team, managing their day to day work and ensuring that all business queries / escalations are responded to in a timely manner.

· Fast Paced environment, ability to manage stress and stressful situations from the trading desk.

· Candidate should be able to work with Business partners to analyze and resolve their queries and ensure compliance to all controlled processes according to business and IT requirement.

· Develop and maintain professional relationship with all stakeholders within IT and Business teams and provide support directly or indirectly via his/her team.

· Candidate should have the knack to troubleshoot (review, analyze) production issues and use their team members and managers help to resolve issues that cannot be resolved independently.

· Incident detection, root-cause investigation, problem management (ITIL)

· Effort to be put into understanding the in-depth knowledge of business unit / function

· Aim to grow into a subject matter expert on the business side of the application

· Carries out activities that are large in scope, cross-functional and technically difficulty

· Develops periodic goals, organizes the work, sets short-term priorities, monitors all activities, and ensures timely and accurate completion of the work.

· IT Capacity planning and involvement

· Trading applications administration, change management, implementation, maintenance, compliance review

· Handling application malfunctions (e.g. input issues, EOD issue, data backup issue, MQ issue, reporting and blotter issues etc.)

· Managing Fire-call support including off-hours and weekend support

· Executing Lean programs that ensures less incidents are created and emphasis on resolving issues at root level

· Assistance in Metrics and audit reporting

· Review and Maintain DR documentation and participate in annual exercises

· Create regular status reports to management on application status and other metrics.

· Build effective working relations with a wide variety of groups including clients, development, business, audit, compliance, and vendors (vendor management).

· Constant review of alerting incidents/requests and escalate production issues as needed to relevant teams and management.

· Coordinate with various external teams including offshore support staff and assisting to analyze root cause efficient resolution of all production processes.

· Candidate will be responsible to attend on-call after office hours including weekend to own, manage, run end2end High and Critical production issue.

· Develop understanding of NT’s systems and products utilizing reference materials and support procedures.

· Present IT in a professional manner, exhibit customer service values in line with NT’s A Approach.

· Adherence to corporate standards at all times.

· Assistance in training and maintain a very highly trained team globally