NorthPort Heating and Air Conditioning in Jacksonville, FL is seeking to hire a full-time experienced HVAC Dispatcher to keep our technicians moving efficiently from job to job during the day with minimal downtime. The typical schedule for this position is Monday-Friday with some occasional Saturday hours as needed. Are you great on the phone? Do you enjoy providing superb customer service in a fast-paced office environment? If so, read on!
This HVAC Dispatcher position comes with a competitive wage of $13-$16/hour based on experience. We also offer generous benefits including opportunities for overtime, sales opportunities, paid vacation, paid holidays, and sick time. If you have excellent customer service skills and this sounds like the opportunity that you've been looking for, fill out our initial 3-minute, mobile-friendly application today!
About Northport Heating And Air ConditioningNorthPort Heating and Air Conditioning is a family-owned heating and air conditioning service provider located in Jacksonville, Florida. We have made our company successful by building long-term relationships with our customers and offering them continued support even after the completion of our services. Our company's philosophy is simple: Treat every customer with respect as if they were our only customer.
Here at NorthPort, we understand that in order to maintain great relationships with our clients, we also have to maintain great relationships with our employees. In addition to competitive pay and benefits, we offer a positive work culture and opportunities for career development. This is why our employees love working with us!A DAY IN THE LIFE OF AN HVAC DISPATCHERAs an HVAC Dispatcher, you arrive each day ready to work hard to ensure maximum scheduling efficiency without compromising customer service. Most of your day is spent in an office environment on the phone or on your computer. Your friendly and capable demeanor comes through as you respond to emails, receive incoming customer phone calls, and dispatch service calls to field technicians. Keeping everything organized, you accurately enter work orders into our database. Your scheduling skills allow you to ensure that we are able to provide prompt, convenient service while maximizing our field technicians' time and mileage. You forecast days and weeks ahead to keep all employees working and on track.
You also make phone calls to confirm appointments and inform customers of arrival times or any possible delays. And, as necessary, you reschedule appointments. If customers have any questions, you respond knowledgeably and ensure their needs are met. Afterward, you follow up with technicians and customers to ensure that services have been performed appropriately and customers are happy. In your downtime, you handle a variety of office duties such as ordering parts and equipment, filing and completing paperwork, preparing bills and invoices, and organizing office supplies. You leave work each day knowing you played a vital role in our company's success!
Qualifications

• 2 years of HVAC dispatching/scheduling experience
• Customer service experience
• Geographical knowledge of service area and/or map reading skills
• Working knowledge of Microsoft Office products and Google Docs
• Reliable transportation to and from work

Do you have strong written and verbal communication skills? Are you friendly and patient? Are you a customer service extraordinaire? Can you maintain a positive and professional demeanor in challenging situations? Are you attentive to detail with strong organizational and follow up skills? Can you juggle multiple tasks and effectively manage your time? Are you a team player? If so, you may be the perfect addition to our office team! Apply today!
Location: 32207