Job Description - Customer Service Representative (80751) **Job Description**

Customer Service Representative - ( 80751 ) NorthShore University HealthSystem (NorthShore) is a premier integrated healthcare delivery system consistently ranked as a Top 15 Teaching Hospital in the United States. Headquartered in Evanston, Ill., NorthShore is a non-for-profit organization comprised of four hospitals Evanston, Glenbrook, Highland Park and Skokie. The system includes a 950 physician multispecialty group practice with 130 locations across Chicagoland. NorthShore has annual revenues of $2.1 billion and employs more than10,500 people. When you work for NorthShore, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

**Position Overview**

We are currently seeking a Customer Service Representative for our Patient Financial Services Department located at 4901 Searle Parkway, Skokie, IL. This is a full-time position and is benefits eligible. Hours will be scheduled Monday-Friday,

9:00 am-5:30 pm, 40 hours per a week. The purpose of this job is to provide accurate information and facilitate resolution to patient and third party inquires, regarding NorthShore accounts receivable (hospital and physician), while representing the company in a professional and positive manner.

**Responsibilities**

In this role, you will:

* Meet minimum daily productivity and quality standards according to department policy

* Respond to inquiries on account balances

* Respond to inquiries regarding receipt of payment(s)

* Generate itemized bill requests when appropriate

* Process Physician Office Requests

* Respond to request for addition/deletion of insurance coverage

* Initiate payment arrangements

* Update Guarantor information as requested

* Correct contractual adjustments when deemed appropriate

**Qualifications**

Our ideal candidate will have:

* High School Diploma required/ 2 years post high school education or degree preferred

* 1 year of general office experience, required. 1 year of experience in a healthcare financial setting, strongly preferred. 1 year of satisfactory performance in a customer service environment, strongly preferred

* Excellent written and verbal skills

* Excellent customer service skills

* Strong attention to detail

* Proficient in PC applications as well as Windows environment

Please explore our website () to better understand how NorthShore delivers on its mission "to preserve and improve human life" through superior clinical care, academic excellence and innovative research.

NorthShore is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.

**Job Posting**

: Jan 20, 2022, 7:56:20 PM