4 Patient Services Representative Jobs in Cookeville, TN
Northside Family Dentistry is Hiring a Patient Services Representative Near Cookeville, TN
- As an Patient Services Representative, you will be a key member of an excellent team charged with the care and treatment of our patients. You will be responsible for helping with the office front desk, communicating with patients, scheduling patients, and helping with insurance benefits. You’ll be an integral part of our team and will help be a part of providing excellent dental care to our valued patients.
- Established private practice is searching for an experienced dental professional to assume the administration role. This role is of critical importance to our office and offers high visibility and great income potential. For this role, you need great people skills, a positive outlook, ability to listen well, explain things clearly and be persuasive, plus a genuine belief in the power of dentistry to improve peoples' lives. Candidate must be polished, with a professional appearance and demeanor, outgoing personality, someone who connects easily and genuinely with others. Experience working in a dental office is required. Hygiene or dental assisting background a definite plus and treatment coordinator is highly preferred. We offer competitive salary, bonus incentives, paid holidays and vacations, 401k matching contributions, and more. We are looking for someone ready to come on board immediately. Contact us to find out more about this exciting career opportunity.
- Handles patient calls/questions in order to achieve and maintain extremely high patient satisfaction ratings.
- Meet standards of integrity and professionalism expected.
- Compliance with OSHA, HIPAA, and other regulatory guidance.
- Attends team/company meetings and contributes to mandatory/required training.
- Works closely with the management team to handle collections, patient financing and other related matters.
- Resolve billing & insurance issues, reviews AR balances regularly and collects on open balances, submits patient refund requests when necessary, balances daily collections, and makes certain that deposits are submitted daily.
- High School Diploma or equivalent.
- 2 years experience in a dental or healthcare organization.
- 2 years of experience in customer service or reception work.
- Working knowledge of dental procedures and terminology.
- Maintains professional appearance/conduct in order to make a great first impression.
- Manages office schedule and patient flow to assure efficient/timely patient care (and opportunities for walk-ins).
- Organizes and prioritizes as appropriate to accomplish office objectives.
- Answers telephone calls and schedules patients for appointments in accordance with patient preference and office procedures. Also provides information requested from patients, takes messages, and returns all missed calls/voicemails.
- Greets patients upon entering the practice and communicates patients readiness to other clinical staff.
- Checks patients in and out.
- Keep accurate records using various computer software.
- Registers new patients and assists with preparation of required paperwork. Documents accurate/complete information in practice management system.
- Treats all patients kindly with the expected level of professionalism, friendliness, and courtesy. Assures patients feel comfortable, important, and valued.
- Communicates and expresses issues, ideas, and concerns calmly and professionally.
- Maintains calm under pressure or high-stress situations.
- Organizes reception reading material, booklets, and pamphlets; assures materials are current, neat, and orderly throughout the day.
- Makes and documents reminder calls; adjusts schedule as necessary to minimize no-shows.
- Conducts reminder calls for patients with treatment plans that are unscheduled.
- Conducts an efficient and timely morning huddle. Discusses the day's schedule, previous day's performance, patient flow, production/collection goals, and any other pertinent or contentious issues.
- Educate patients on available payment options that meet their needs.
- Collects payment for dental services/products.
- Schedules patient appointments and follow-up appointments in order to achieve an efficient schedule.
- Maintains/adjusts schedule in order to reach daily, weekly, and monthly practice production/collections goals.
- Submits insurance claims as necessary.
- Maintains accurate reporting for all accounts receivable and outstanding patient and insurance payments due.
- Keeps team members informed of scheduling concerns.
- Demonstrates excellent interpersonal, communications, and customer service skills.
- Always meets the standards of professional and ethical conduct.
- Efficiently works and communicates with various team members.
- Assists in cleanliness, maintenance, and upkeep of instruments, equipment, and facilities.
- Assist with dental/medical emergencies as necessary.
- Addresses problems and recommend effective solutions with work supervisor at the appropriate time and place.
- Maintains exceptional level of cleanliness for reception and front office area.
- Plan, tracks, and manages minor improvement projects.
- Meets deadlines and works well under pressure and is very detail-oriented.
- Perform other duties as assigned.
- Maintain focus on a productive schedule that supports dentists and hygienists as they deliver high-quality patient care and exceptional experiences.
- Work within budget guidelines to maintain supported office profitability.
- Assist patients with applying for credit and other financial assistance.
- Maintain protocols and guidelines as they relate to patient privacy (HIPAA) and team member safety (OSHA).
- Dental Benefits.
- 401(k) with a Company Match.
- Paid Vacation and Holidays.
- Training and Development.
- Fun work atmosphere and positive culture.
- Opportunities to earn bonus/incentives.
- Work on high performance team of A Players.
- Modern office equipped with the latest technology & digital radiography.
- Challenging assignment where you can play a key role.
Job Summary
Full Time
Lending & Credit
$31k-37k (estimate)
05/05/2023
07/08/2024
northsidefamilydentistry.com
Macon, GA
25 - 50
Lending & Credit
Related Companies
The job skills required for Patient Services Representative include Customer Service, Scheduling, Front Office, Patient Care, Billing, HIPAA, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Services Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Services Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient Services Representative positions, which can be used as a reference in future career path planning. As a Patient Services Representative, it can be promoted into senior positions as a Patient Appointment Scheduler that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Services Representative. You can explore the career advancement for a Patient Services Representative below and select your interested title to get hiring information.
If you are interested in becoming a Patient Services Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Services Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Services Representative job description and responsibilities
The Patient Services Rep reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditat
02/28/2022: Vallejo, CA
Primary responsibilities are accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement.
02/15/2022: Kennewick, WA
Coordinated and provided clerical and support activities within a multidisciplinary, patient care unit to facilitate the daily patient flow.
03/07/2022: Saint Cloud, MN
Patient service representatives smooth out the emotional and mental bumps by advocating for the consumer through all phases of medical treatment.
12/16/2021: Fort Wayne, IN
This position creates patient records, provides documentation as appropriate to patients, and collects and applies patient payments.
02/11/2022: Troy, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Services Representative jobs
Representatives must use quality customer service techniques to ensure patient needs are met.
01/25/2022: Johnstown, PA
Some patient services representative roles require additional training.
12/23/2021: Lebanon, PA
Both Patient Service Representatives and Patient Care Specialists, some of the skills necessary to complete the responsibilities of each role are similar.
12/21/2021: Lawrence, MA
Furthermore, many of the tasks that are required of a patient service representative will be dependent upon strong computer skills.
02/16/2022: Stockton, CA
Must exercise empathy and respect to provide excellent customer service for patients.
12/21/2021: Omaha, NE
Step 3: View the best colleges and universities for Patient Services Representative.
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