Business System Analyst

SUMMARY OF POSITION
This position is responsible for managing and maintaining the corporate-wide ERP system (Syteline v9). Provide support and resolutions for technical issues. Lead the normalization and continual improvement of the software. Preferred candidate will have experience with Cloude Suite Industrial (CSI), Syteline, or other Infor products.

ESSENTIAL DUTIES AND RESPONSIBILITIESThe essential duties and responsibilities of this position are listed below. This list is not all inclusive and may be amended by Northstar, from time to time.

• Confirm and outline current high-level organizational processes and procedures.
• Expose limitations of software and recommended business process changes, work-around, or ERP customizations.
• Create high-level and department specific process maps and documentation for everyday reference and training to standardize and stabilize ERP procedures and implementation.
• Participate in implementation at additional sites (as required).
• Develop and implement custom reports, data views, forms, and dashboards.
• Create documentation, charts, SOP’s, WI’s, or other visual aids to allow seamless training and transitions between old and new hires.
• Answer general help desk related inquires for Syteline.
• Manage permissions and form access.
• Troubleshoot issues with users to resolve. 

QUALIFICATIONS, EXPERIENCE, KNOWLEDGE AND SKILLS REQUIRED AND/OR PREFERRED
The qualifications, experience, knowledge and skills required and/or preferred for this position are listed below. This list is not all inclusive and may be amended by Northstar, from time to time.

• Bachelor’s degree, preferably in Business, Supply Chain Management, CIS or computer-related field, or equivalent.
• Experience in supporting an ERP system, preferably Syteline or other Infor products.
• Ability to maintain technical record keeping
• Ability to think big picture and deep dive into details
• Ability to effectively prioritize and execute tasks and juggle ongoing projects in a high-pressure environment while maintaining a customer-oriented demeanor
• Ability to communicate complex issues and ideas in both technical and user-friendly language to varying levels of users in a professional, positive, friendly and understandable manner (verbal and written)
• Advanced and effective verbal and written communication skills
• Excellent listening and interpersonal skills
• Ability to work independently, without close supervision, as well as part of a team
• Strong Reporting skills, including Reports, Business Intelligence, Internal Dashboards, SQL and/or Analytics a strong plus
• Must be ready and willing to travel as needed (minimal)

NOTICE REQUIREMENTS

• EEO: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
• FMLA: https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf
• EPPA: https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf
• E-Verify:https://e-verify.uscis.gov/esp/media/resourcescontents/e-verify_participation_poster.pdf