NorthStar Kia is a leading automotive dealership committed to providing exceptional customer service and quality vehicles. We are looking for a motivated and enthusiastic individual to join our Business Development Center (BDC) team to help drive sales and enhance customer satisfaction.

Job Description:
As an Automotive BDC Representative, you will be responsible for generating appointments and building relationships with potential customers through phone, email, and other communication channels. You will play a crucial role in ensuring our customers have a positive experience from their first point of contact with our dealership.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, and chat.
• Schedule appointments for customers to meet with our sales team.
• Follow up with previous customers to maintain relationships and encourage repeat business.
• Maintain an accurate database of customer information and interactions.
• Provide exceptional customer service by addressing customer concerns and questions.
• Collaborate with the sales and service departments to ensure a seamless customer experience.
• Achieve monthly and quarterly performance targets.

Requirements:

• High school diploma or equivalent; college degree preferred.
• Previous experience in a customer service or sales role, preferably within the automotive industry.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office and CRM software.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Positive attitude and a team player.

Benefits:

• Competitive salary with performance-based bonuses.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for career advancement and professional development.
• Employee discounts on vehicles, parts, and services.

Job Type: Full-time

Pay: $17.27 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Opportunities for advancement
• Paid time off
• Paid training
• Professional development assistance
• Vision insurance

Experience level:

• 1 year
• 2 years

Schedule:

• 8 hour shift
• Overtime

Supplemental pay types:

• Daily bonus
• Monthly bonus
• Performance bonus

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Woodside, NY 11377 (Required)

Ability to Relocate:

• Woodside, NY 11377: Relocate before starting work (Required)

Work Location: In person