Reports To: HR

Job Summary:

Serves as the center's telephone operator. Greets patients and assists with necessary admitting paperwork. Performs billing and clerical duties.

Duties and Responsibilities:

1. Daily Responsibilities
   1. Register the patients
   2. Collect co-pays and prepares patient receipts. If applicable, confirms the facility notified patient at the time of appointment of out-of-network status, informs patient of estimated amount for facility services, and obtains signed OON Payer Notice.
   3. Copy current patients' insurance cards and face sheets for billing, pathology and anesthesia and places in chart
   4. Confirm demographic and insurance information and make sure it is updated in the system.
   5. Check patient ID by copying or checking driver's license or other forms of ID
   6. Prepare new charts with all necessary forms.
   7. Prepare patient labels.
   8. Ensures that every chart form in every patient record has a label of complete information.
   9. Pull old charts if there are previous visits
   10. Maintain charts in a neat, clean, orderly and current fashion.
   11. Maintain neatness and cleanliness of the waiting room.
   12. Print out schedule for the following day.
   13. Calls patients with arrival times for next day.
   14. Follows through on all medical office requests.
   15. Distribute Faxes
   16. Copy and make HIPAA information and Patient rights available to patients.
   17. Maintain copier and credit card machines
   18. All other duties as assigned
   19. Keep work area neat and clean
2. Materials Control/ Financial Awareness:
   1. Demonstrates knowledge of the Center's budget endeavoring to reduce waste and ensure cost containment.
   2. Maintains a professional and ethical relationship with patients and physician offices.
3. Computer Systems:
   1. Demonstrates knowledge and skill understanding and using the Center's computer system for documentation, charging, list reports and inventory. Participates in training classes as needed.
   2. Maintains confidentiality of all information and the medical record and assigned computer codes.
4. Communication:
   1. Maintains open collaborative dialogue with all center staff, physicians, their offices and, families and insurance carriers.
   2. Regularly attends staff meetings, orientations and in-services. Serves on assigned committees.
   3. Reports promptly and accurately all significant events and problems to the Site Coordinator.
5. Professionalism:
   1. Becomes involved with research, new equipment and procedures for the center.
   2. Maintains and ensures dress and decorum. Prominently wears names identification badge at all times. Introduces self to patients and family members.
   3. Promotes good image of Center to patients, patient family members, vendors, and community.
   4. Demonstrates professional behavior by being technically competent, skilled and responsive to the Center's customers in a compassionate, efficient and effective manner.
   5. Maintains competencies identified by the Center including but not limited to mandatory education, equipment and skill competency review lists. Makes self-knowledgeable as to the contents of the Center's policy and procedure manual.
   6. Maintains the confidentiality of patients, significant others and fellow employees.
6. Miscellaneous:
   1. Actively communicate and supports the organization's mission, values, ethics, philosophy, objectives and policies and procedures. Demonstrates and understanding of how the success of the surgery center is linked to eh success or failure of the customer process.
   2. Maintains confidentiality, safety and security in all aspects of job role. Applies HIPAA requirements.
   3. Demonstrates intermediate to advanced technical knowledge and competency for all equipment, facilitates service necessary.
   4. Demonstrates safe habits in the work place with a concern for safety of patients, families, and staff. Maintains current knowledge of the center's emergency preparedness protocols and procedures. Applies OSHA standards.
   5. Prepares daily timesheet, completing at the end of each shift. Ensures that any hours deviating from the posted schedule are approved by the site coordinate prior to changes being made.
   6. Contributes to the effectiveness of the center by remaining within the acceptable standard of the center attendance and tardiness policies. Is present at workstation and prepared to work at the start of the assigned shift. Does not extend breaks or takes unexplained absences from the work area.
   7. Personal phone calls and other personal matters are attended to during a break.
   8. Assists site coordinator as needed.

Education and Experience:

1. High school graduate or GED
2. Training or courses in business office activities
3. Good typing skills
4. Good communication skills
5. Good computer skills
6. Strong ethical and moral character references
7. Medical Receptionist experience preferred

Physical/Mental Requirements

1. Ability to sit/stand for a considerable amount of time; ability to walk.
2. Visual and auditory acuity for frequent use of computer, telephone, and occasional use of other office equipment.
3. Ability to perform occasional overhead and low reaching.
4. Physical strength required for equipment needs and patient-care activities.
5. Visual and auditory acuity for timely responsiveness and patient-care assessment activities.
6. Ability to move quickly in response to center needs.
7. Constant and frequent judgment and response.
8. Occasional judgment and response to disasters or emergencies, actual events, or drills.

Working Conditions (Environmental)

1. Well lit and ventilated, with non-hazardous and hazardous equipment.
2. Category III: involves occupational exposure to blood and other potentially infectious body fluids and materials.