Job Description

Manages and evaluates access services operations and staff. Ensures efficient and professional services. Provides input into the departmental budget, departmental goals and objectives, policies and procedures, and ensures that the department operates within budget.

Job Responsibility

• Provides leadership to Patient Access Services team members and supervisors by communicating and guiding toward achieving department objectives.
• Develops, communicates, and builds consensus for goals in alignment with the health system.
• Selects, trains, and assigns department staff; develops standards of performance, evaluates performance, and initiates or makes recommendations for personnel action.
• Provides input into the departmental budget, departmental goals and objectives, policies and procedures, and ensures that the department operates within budget.
• Ensures established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards; reviews Insurance Verification operations to ensure compliance.
• Performs patient account audits by reviewing hospital registrations to ensure accurate financial and demographic data and documentation have been obtained and properly entered into the hospital the health system.
• Maintains and fosters effective public relations with patients, physicians and the public; ensures that the Insurance Verification/Financial Counseling functions run smoothly and efficiently by overseeing operations, scheduling staff, and resolving problems.
• Maintains excellent working relationships with department heads where the decentralized outpatient insurance verification staffs are located; develops department goals and initiatives; establishes and implements policies and procedures.
• Directs supervisors/staff in the implementation of quality assurance procedures to assess quality and provide feedback to teams to stimulate improvement; assists supervisors to develop and execute appropriate action plans to resolve unit issues and reverse negative trends.
• Coordinates with Patient Accounts to ensure compliance with governmental and other third party payer regulations; attends weekly meetings Tracks key performance indicators to quantify department contributions and continually assess opportunities for improvement; keeps current with developments in the field through participation in seminars, workshops, and publications.
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Preferred Skills

• Bilingual Spanish Speaking Preferred

Job Qualification

• Bachelor's Degree required, or equivalent combination of education and related experience.
• 6-8 years of relevant experience and 2-5 years of leadership / management experience, required.

*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).