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Financial Center Assistant Manager
Northwest Bank Albany, IN
$112k-139k (estimate)
Full Time | Lending & Credit 1 Week Ago
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Northwest Bank is Hiring a Financial Center Assistant Manager Near Albany, IN

As a Financial Center Assistant Manager, you will be responsible for assisting the Financial Center Manager in overseeing daily operations, managing staff, and ensuring exceptional customer experiences while providing leadership and assistance across various areas including individual goal achievement, employee development, customer service excellence, operational soundness, and relationship building.
Essential Functions
  • Performance Metrics: Meet or exceed performance targets related to customer satisfaction, product sales, and financial wellness conversations. Continuously strive to improve skills and knowledge through training and professional development opportunities.
  • Financial Needs Assessment: Conduct comprehensive financial assessments for customers to identify areas for improvement and opportunities for growth. Analyze customer accounts, transactions, and behaviors to offer personalized recommendations.
  • Operational Soundness: Ensure compliance with all banking regulations, policies, and procedures. Oversee daily financial center operations to ensure efficiency and accuracy and provide leadership around audit requirements and financial center security. Proactively identify areas for improvement and implement strategies to enhance operational effectiveness.
  • Leadership Portraying the Northwest Bank Culture: Lead by example in delivering exceptional customer service experiences. Set service standards and expectations for the team and ensure adherence to them. Address customer concerns and complaints promptly and effectively, turning negative experiences into positive ones.
  • Customer Engagement: Initiate proactive conversations with customers to build rapport and understand their financial objectives. Utilize active listening skills to uncover opportunities to enhance their financial well-being.
  • Relationship Building: Build long-term relationships with customers by providing ongoing support and follow-up. Anticipate customer needs and proactively reach out to offer assistance and guidance.
  • Employee Development and Mentorship: Serve as a mentor and coach to team members, fostering their professional growth and development. Identify strengths and areas for improvement in team members and tailor development plans accordingly. Conduct regular one-on-one meetings to discuss career aspirations, provide guidance, and offer support.
  • Compliance and Regulations: Adhere to all bank policies, procedures, and regulatory requirements to ensure compliance and mitigate risk. Maintain confidentiality and always protect customer information.
  • Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
  • Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
  • Work as part of a team
  • Work with on-site equipment
Knowledge, Skills, And Abilities
  • Ability to establish effective working relationships among team members and participate in solving problems and making decisions
  • Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
  • Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
  • Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
  • Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
  • Knowledge of all job related operating systems including Teller, Platform, and Lending Systems
QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
  • High School Diploma or equivalent preferred
Work Experience
  • 2 - 3 years Banking or retail experience preferred
  • 2 - 3 years Sales experience preferred
  • 2 - 3 years Customer service experience preferred

Job Summary

JOB TYPE

Full Time

INDUSTRY

Lending & Credit

SALARY

$112k-139k (estimate)

POST DATE

06/16/2024

EXPIRATION DATE

07/14/2024

WEBSITE

northwest.bank

HEADQUARTERS

SYRACUSE, IN

SIZE

25 - 50

FOUNDED

2007

CEO

HEATH SINCOE

REVENUE

$5M - $10M

INDUSTRY

Lending & Credit

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The job skills required for Financial Center Assistant Manager include Leadership, Customer Service, Problem Solving, Building Relationships, Decision Making, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Financial Center Assistant Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Financial Center Assistant Manager. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Financial Center Assistant Manager positions, which can be used as a reference in future career path planning. As a Financial Center Assistant Manager, it can be promoted into senior positions as a Financial Planning and Analysis Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Financial Center Assistant Manager. You can explore the career advancement for a Financial Center Assistant Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Financial Center Assistant Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Financial Center Assistant Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Financial Center Assistant Manager job description and responsibilities

Financial Center Assistant develop and coach other teammates within the financial center to provide an exceptional client experience.

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Financial center assistant assist managers to oversees the comprehensive day-to-day functions of a bank or other financial services locations.

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Preparing financial statements, reports, and forecasts for the business to ensure financial stability.

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Financial center assistant needs assessments, performance reviews, capacity planning, and cost/benefit analyses.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Financial Center Assistant Manager jobs

Should have a good understanding of financial management obligations, especially statutory obligations and requirements.

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Step 3: View the best colleges and universities for Financial Center Assistant Manager.

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