Job Description

The Patient Service Rep reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

This position will have comprehensive knowledge of CPG patients' needs and will work in partnership with the physicians and clinical staff to ensure smooth and efficient delivery of care.

This role will field patient phone calls, work toward resolving problems and update all demographic and insurance information.

This position performs scheduling, medical record documentation and clerical functions in an accurate and timely manner, delivering the highest level of customer service over the phone and in person.

Qualifications

Required :

• Ability to effectively communicate in English, both verbally and in writing
• Basic computer knowledge and data entry skills
• Ability to type 35-40 wpm

Preferred :

• Minimum one year of medical office experience
• Previous experience with health insurance paid billing
• Second language proficiency
• ICD9 and CPT knowledge

Additional Information

Northwestern Medicine is an affirmative action / equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Last updated : 2024-06-15