Company Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

Job Description

**This is a Full Time position at 40 hours per week located at Lake Forest Hospital. Schedule is Monday through Friday, 8a-4:30p, with the option of remote work two days per week.**

The Pharmacy Technician Specialist reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Under the direction of a licensed pharmacist, performs all technical duties associated with the operations of the dispensing areas. Additionally, maintains stock levels of medications, intravenous solutions, and supplies; monitors expiration dates of medications; and prepares appropriate reports on areas of responsibility.

Responsibilities:

• Supports the Northwestern Medicine Ambulatory Pharmacy team to enhance workflow for clinical pharmacy services throughout the network. 
• Responsible for providing access to medications for patients by completing Prior Authorization Requests, Co-pay Assistance Programs, Medication Assistance Programs, and benefits investigation.
• Coordinates with third-party insurance, clinical staff, and patients to effectively process prior authorization requests for medications within the prescribed timelines.
• Directly enrolls eligible patients into manufacturer patient assistance and co-pay programs.
• Provide support in medication adherence opportunities as well as other pharmacy related programming, including patient outreach, data/metric tracking, trending, and reporting.
• Interacts with all levels of medical staff to discuss relevant patient information as warranted.
• Conducts chart review and patient interviews to identify patient specific reasons for poor medication adherence; resolves identified problem or escalates to clinical pharmacist.
• Gathers data and generates reports to improve clinical pharmacy quality metrics.
• Reviews medication adherence reports to remove patients who do not meet criteria for intervention
• Within scope of job, requires critical thinking skills, decisive judgement and the ability to work with minimal supervision. Must be able to work in a fast-paced environment and take appropriate action.

#INDN #LI-RW1

Qualifications

Required:

• Licensed Illinois Pharmacy Technician (IDFPR)
• Certified Pharmacy Technician (CPhT) certification through PTCB or ExCPT
• High School Diploma
• Previous experience as a Pharmacy Technician

Preferred:

• 1 - 2 years of college
• Completion of a pharmacy technician training program

Additional Information

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.