Company Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

Job Description

The  Security Coordinator reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The  Security Coordinator is responsible for regional Security Services key administrative tasks to include but not limited to security compliance with training, various record keeping, data analytics and security systems testing.

Responsibilities:

• Responsible for communicating regularly with other Security Services leadership, including but not limited to Program Managers, Regional Manager and Regional Director regarding departmental needs.
• Assists in identifying opportunities for improvement regarding Security Services issues at their site.
• Responsible for seeking and relaying feedback from the team on departmental improvements.
• Oversee the general security monitoring, providing recommendations to ensure compliance with NM and Security Services policies as needed.
• Must maintain personal knowledge of industry standards and technology trends in healthcare security.
• Ensure Security Services employee personnel file documentation is up to date at all times.
• Responsible for collaborating with other site leaders to ensure a safe environment.
• Assist in the rollout and education of new processes in a positive manner, along with development of site and building specific security procedures and policies.
• Develop and maintain relationships with customers, such as department Managers and Directors.
• Responsible for audits and metrics to include but not limited to: Security Performance and Key Performance Indicators to assist with compliance to Security Services policy and procedure.
• Assist in creating a culture that supports NM’s Patients First mission.
• Complete departmental and Environment of Care assessments as directed.
• Oversee the onboarding of new hires and Field Training Officer programs, including orientation, internal training, IAHSS testing, and annual mandatory education and competencies.
• Ensures integrity and timely reporting of security metrics to leadership for monthly and annual reports.
• Develops and maintains relationships with key internal partners to ensure public safety within and around NMHC properties
• Complies with security compliance with regulatory standards, including Environment of Care (EOC), Joint Commission and Illinois Emergency Management Association (IEMA).
• Complies with security laws, regulations, and contract requirements; directs subordinates in enforcing compliance; and maintains relationships with law enforcement, regulatory agencies, and other issuers of security requirements. 
• Supports programs based on strategic security services initiatives at the local or system level.
• Promotes and maintains a positive and constructive working environment.
• Other responsibilities as designated in support of organizational priorities.

Qualifications

Required:

• High-school diploma or GED
• Successful completion of the IAHSS Basic exam within 90 days of hire
• Successful completion of the IAHSS Advanced exam within 180 days of hire
• Maintain IAHSS Basic and Advanced certification
• Current Basic Life Support Certification through American Heart Association within 9 months of hire
• Interpersonal and communication skills necessary to interact effectively with a variety of individuals including employees, medical staff, patients, visitors, police, etc.
• Writing skills necessary to complete reports and paperwork that meets departmental standards
• Physical ability to stand and walk during much of work shift patrolling hospital buildings and Grounds
• Previous experience in a health care safety and security role or related experience
• Associate’s Degree or two additional years of relevant experience.
• Exceptional interpersonal skills and customer service orientation, strong problem-solving skills, and strong process improvement skills.
• Valid driver’s license
• Physical Demands:A physical demands test provides an objective way to identify if a candidate can meet the essential tasks for the job the candidate has applied for at Northwestern Medicine. The testing protocol was established with the Occupational Safety and Health Administration (OSHA) and the National Institute for Occupational Safety and Health (NIOSH).
  • Job Role Requirement:
    • Physical ability to lift/assist with heavy objects occasionally
    • Physical ability and knowledge to operate a motor vehicle.

Preferred:

• Previous supervisor/management experience
• Military and/or Law Enforcement experience
• Bachelor’s degree
• Valid Firearm Owner Identification (FOID) card

Additional Information

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.