OVERALL FUNCTION

Open to this being a full-time or part-time role.

The financial representative assistant specializes in client service to ensure the maintenance of an efficient, organized office that allows the representative to focus his/her energy on building client relationships. The assistant is a liaison between the home office, financial representative, network office support team and clients. Specific responsibilities may include but are not be limited to:

SUPPORT

• Maintain financial representative’s calendar and schedule follow-up appointment

• Answer telephone calls and direct them as appropriate

• Input data, print proposals and gather information at direction of financial representative in preparation for client/prospect meeting

• Contact clients to set up follow-up meetings with representative

• Contact clients to confirm receipt of forms or request return of completed forms

• Maintain current client information for all product lines

• Monitor Daily Status Report (DSR) and expedite any additional underwriting requirements

• Communicate with home office, NMIS and fund families as needed to supply or obtain information

• Prepare/print letters of instruction for client signature

• Prepare policies for delivery

• Generate lead letters and implement marketing programs

CLIENT SERVICE SUPPORT | NON-SECURITIES PRODUCTS

• Review insurance applications, conversions and policy changes for completeness and accuracy and return to representative for any missing information

• Arrange medical, paramedical and any exams necessary for underwriting

• Provide current status and account values for non-securities related accounts

• Contact clients regarding late payments

• Process incoming non-securities related insurance service requests from clients (process address changes, bank change information, loan requests and ISA service inquiries)

• Prepare account summaries for variable and securities owners

CLIENT SERVICE SUPPORT | VARIABLE INSURANCE/ANNUITY AND INVESTMENTS

• Gather information for financial representative’s meetings with clients/prospects (prospectuses, annual reports, Morningstar reports). 

• Enter investment data into planning software (non-asset allocation components only) and distribute NMIS related forms to existing clients

• Review variable insurance/annuity applications, conversions and policy changes for completeness and accuracy and return to registered representative (RR) if missing information

• Review NMIS forms for completeness and return to RR if missing information

• Arrange medical, paramedical and any exams necessary for underwriting

• Monitor Items for Attention (IFA) and bring any action items to the RR’s attention

• Complete order tickets and new account forms based on information obtained by RR

• Identify need for switch letters and discuss with RR

• At RR’s direction, initiate fund/NMIS transfers, exchanges and redemption requests

• Receive and forward checks and related paperwork to the network office and home office investment operation areas

• Work with network office, NMIS and fund families to resolve client account issues

• Provide account values and performance to clients at the direction of RR

QUALIFICATIONS

• Experience in administrative support or customer service, preferably in the financial services and/or insurance industry

• Health and life licensed or gain licensing within 6 months of employment

• Excellent oral and written communication skills

• Familiarity with Microsoft applications and data entry and information retrieval software

• Demonstrated organizational and time management skills and ability to multitask, set priorities and meet deadlines

• Strong attention to detail with the ability to work with a high degree of accuracy

• Ability to work in a fast-paced environment

• Ability to work both independently and on a team

• Ability to maintain confidentiality

• Continue insurance education through schools, academies, licenses, registrations and designations