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Overall Function
The Associate Financial Representative (AFR) specializes in client service and supporting the financial representative as he/she focuses on building his/her practice and client relationships. An AFR also ensures the continuation of an efficient, effective and organized office. This individual is a liaison between the network office and home office as well as the financial representative and clients. Specific responsibilities may include but are not be limited to:
Support
· Handle case notes, process correspondence and maintain client case files.
· File new statements, account forms and other insurance/investment-related materials
· Maintain financial representative’s calendar and schedule follow-up appointments.
· Answer and direct telephone calls as appropriate
· Process client/prospect reservations for marketing events such as seminars and assist in the preparation of seminar materials and event mailings
· Maintain supplies of current insurance/ investment-related marketing materials
· Input data, print proposals and gather information at direction of financial representative in preparation for client/prospect meeting
· Contact clients to set up follow-up meetings with representative
· Contact clients to confirm receipt of forms or request return of completed form and maintain current client information
· Monitor Daily Status Report (DSR) and expedite any additional underwriting requirements
· Communicate with home office, NMIS and fund families to supply or obtain information
· Prepare/print letters of instruction for client signature
· Prepare policies for delivery
· Maintain check logs
· Send client birthday cards and schedule birthday/age change appointments for representative
· Generate lead letters and implement marketing programs
Client Service Support | Non-Securities PRODUCTS
· Participate with the support of employing financial representative in various activities of the sales cycle for non-securities products
· Develop and execute cross-selling plans for non-securities products
· Initiate and perform sales of non-variable Additional Purchase Benefit (APB) and term conversions
· Review insurance applications, conversions and policy changes for completeness and accuracy
· Arrange medical, paramedical and any exams necessary for underwriting
· Provide current status and account values for non-securities related accounts
· Contact and advise clients regarding late payments and other non-securities sales and service related issues
· Consult with clients on impact of changes to non-securities related products
· Process incoming non-securities related insurance service requests from clients (address changes, bank change information, loan requests and ISA service inquiries)
Client Service Support | Variable Insurance/Annuity and Investments
· Gather information for registered representative’s meeting with clients/prospects (prospectuses, annual reports, Morningstar reports) and enter data into planning software (non-asset allocation components only)
· Prepare account summaries for variable and securities owners
· Print and distribute NMIS related forms to existing clients
· Review variable insurance/annuity applications, conversions and policy changes for completeness and accuracy and return to registered representative (RR) if missing information
· Review NMIS forms for completeness and return to RR if missing information
· Arrange medical, paramedical and any exams necessary for underwriting
· Monitor Items for Attention (IFA) and bring any action items to the RR’s attention
· Complete order tickets and new account forms based on information obtained by RR
· Identify need for switch letters and discuss with RR
· At RR’s direction, initiate fund/NMIS transfers, exchanges and redemption requests
· Receive and forward checks and related paperwork to the network and home office investment operation areas
· Work with network office, NMIS and fund families to resolve client account issues
· Provide account values and performance to clients at the direction of RR
Qualifications
· Health and Life licensed or gain licensing within 6 months of employment
· Financial Service or Insurance industry experience preferred
· Associate Agent Contract required
· Experience in administrative support or customer service, preferably in the financial services and/or insurance industry
· Excellent oral and written communication skills
· Familiarity with Microsoft applications and data entry and information retrieval software
· Demonstrated organizational and time management skills and ability to multitask, set priorities and meet deadlines
· Strong attention to detail with the ability to work with a high degree of accuracy
· Ability to proactively identify what needs to be accomplished and take action as appropriate
· Has interest in learning on a continuous basis
· Ability to embrace change and work in a fast-paced environment
· Ability to work both independently and in a team
· Ability to maintain confidentiality
Job Type: Full-time
Pay: $90,000.00 - $175,000.00 per year
Work setting:
Ability to Relocate:
Work Location: In person
Full Time
$43k-53k (estimate)
06/16/2024
07/29/2024
elmaninsurance.com
San Jose, CA
<25
The job skills required for Associate Financial Representative include Customer Service, Time Management, Planning, Financial Services, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be an Associate Financial Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Associate Financial Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Associate Financial Representative positions, which can be used as a reference in future career path planning. As an Associate Financial Representative, it can be promoted into senior positions as a Sales Representative II - Licensed that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Associate Financial Representative. You can explore the career advancement for an Associate Financial Representative below and select your interested title to get hiring information.