Position Summary

The front desk receptionist is responsible for providing administrative support to the facility. This position will also contribute to creating and maintaining an atmosphere of warmth, personal interest and tranquility at Norwood Crossing.

Hours: (6 hour shifts) 7:30a-1:30p

Essential Duties

• Answers incoming telephone calls, determining the purpose of the call and directs the call to appropriate personnel or department.
• Takes and delivers phone messages or transfers calls to voice mail when appropriate personnel are unavailable.
• Answers general questions about Norwood Crossing and provides callers with address, directions, and other information.
• Welcomes all on-site family members and visitors including vendors, clients and job candidates, determines nature of business and announces visitors to appropriate personnel.
• Performs administrative support functions such as typing, filing and photocopying to meet the needs of the facility.
• Complies with the completion of orientation and training requirements as outlined by state regulations and company policies and procedures.
• Operates standard office equipment including photo copier, fax machine, multi-line phone, etc.
• Receives sorts and distributes mail as needed.
• Assists other departments as needed including Nursing, Dining Services, Activities, etc.
• Assists with other duties as assigned.
• Demonstrates an understanding of compliance and ethics program policies and procedures.
• Completes all mandatory safety, compliance, HIPAA and state and federal regulatory training as required.
• Maintains appropriate degree of confidentiality.
• Performs other duties as assigned and which relate to the success of Norwood Crossing, and the Care, Comfort, and Happiness of our residents.

Qualifications

• High school diploma or general education degree (GED); or two to three months related experience and/or training; or equivalent combination of education and experience.
• A general understanding of clerical office functions and strong organizational skills required. Strong data entry skills and basic computer skills.
• Must have an excellent working knowledge of all Microsoft Office products.
• Ability to work efficiently in a fast- paced, multi-tasking, deadline-driven environment.
• Excellent follow-up and communication skills.