At Nosto, we’re on a mission to make every impression relevant. We’re a global leader in the booming e-commerce space and work with amazing customers like Chubbies, Princess Polly, Lord & Taylor, and FIGS.

Utilizing behavioral data, deep integrations, machine-learning technology, and automated workflows, the Nosto Commerce Experience Platform makes it easy for brands and retailers to quickly deploy fully personalized commerce experiences at scale. As a Technical Solutions Manager at Nosto, you’ll be solving one of the biggest challenges brands and retailers face today: How to offer customers relevant and authentic shopping experiences that drive results. We proudly foster a positive, diverse and supportive culture. We believe in always listening to our customers and achieving big things by accomplishing something small every day.

About the opportunity

Nosto is looking to hire a Technical Solutions Manager (Onboarding Manager, Solutions Engineer) to join our team. Applicants can be located in New York, Connecticut, New Jersey, California, and Canada.

You will be a universal resource for your respective region owning the technical integrations for all key accounts. You will be supporting your team with varying degrees of technical troubleshooting and pre-sales activities. The technical solutions manager has full ownership of all signed customers during their onboarding period and you will be in charge of all key accounts prior to them going live with Nosto.

Your success in this role depends on your ability to translate technical documentation into actionable dialogues with both business decision makers and third party technical implementations. If you thrive in an ever changing environment with a fast pace, you might be a perfect match for us.

The role is very technical in nature. We do not expect you to write any code but knowing how to make changes to templates and custom Javascript as well as API calls is a must.

Responsibilities - what are you going to do:

• Providing technical pre-sales support to your business development team to answer any technical questions that arise during the sales process
• Serving as a primary technical point of contact mainly for our US merchants implementing Nosto into their ecommerce store and ensuring a smooth onboarding to Nosto.
• Ensuring regional targets are met together with your team serving as the problem solver and the primary regional technical expert
• Working together with a broad partner network to ensure integrations are well-built, stabile and continually evaluating further local development topics
• Extending current partner network together with regional partner manager or head of business development to ensure stable business growth
• Participate in events, trade-shows and other local opportunities to evangelize the product together with your regional team

Requirements - what we expect from you:

• Be a social and outgoing team player. The role includes a lot of external communication with sales people, managers, engineers and CEOs of different sized businesses, but also internal support for your own regional team
• Understand how the internet works (basic server functionality, http requests, e-commerce platform core functionality)
• Being able to gather, evaluate and understand technical details, and further translating this into a format that non technical people can understand and technical people take action upon
• Understand the functionality of a ecommerce business, underlying sales funnel and marketing techniques that make the business possible and lucrative
• Proven project management skills
• Have 1-2 years of experience in customer facing technical solutions role
• Have proficiency in html, .css, javascript and API
• Have hands-on e-commerce experience within various platforms including Shopify, JoHave proficiency in a frontend framework such as React, Vue, or equivalent

Do you think you are not a 100% fit, but your skillset is close? We encourage you to apply anyways.

What we respect:

• Have worked in headless environment while utilizing API infrastructure
• Have worked in the e-commerce space before, either for a ecommerce store or a third party solution provider
• Have previously worked with key account management, preferably of a technical nature

Employment Information:

• Base Salary Range: $85,000 - $99,000
• This role will have an additional bonus component in addition to the base salary.

Benefits:

• 26 Days of PTO annually
• An extra day off on your birthday!
• 401k
• Health coverage up to set monthly contribution amount (Medical, Dental & Vision)
• Personal Development Program
• Apple devices for your work (computer and phone)
• An office in Flatiron District

Nosto Supports Workplace Diversity

We are committed to Equal Employment Opportunity without regard for race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. If you have a disability or special need that requires accommodation, please let us know.

Nosto participates in the E-Verify® program. E-Verify® is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.

nosto.com/E-Verify

nosto.com/right-to-work-ES/

nosto.com/right-to-work-EN/