208 Guest Service Lead Jobs in Ann Arbor, MI
Nothing Bundt Cakes is Hiring a Guest Service Lead Near Ann Arbor, MI
Accountabilities/Duties:
- Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.
- Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise.
- Suggests additional merchandise, including balloons, candles and cards, to complete unique celebration.
- Processes guest orders efficiently and accurately utilizing point-of-sale system and invites guests to join NbC Email Club to benefit from special promotions and remain connected.
- Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows and other surfaces.
- Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
- Assists the Crafter in preparing cake decorations and packaging supplies as needed.
- Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
- Maintains a consistent work attendance and punctuality record.
- Prioritizes the guest experience, models superior guest engagement and fosters a positive work environment.
- Partners with the Bakery Assistant Manager in leading all aspects of the frosting production, training, work environment, P&L management and inventory control.
- Supports the Bakery Assistant Manager in recruiting, selecting and training team members, directing daily work responsibilities, and providing performance feedback and coaching.
- Ensures NbC product, service, bakery environment and visual merchandising standards are consistently upheld and that all bakery operations adhere to food and health safety standards and NbC policies and procedures.
- Assists the Bakery Assistant Manager in executing operational and administrative responsibilities, which may include cake production plans, productivity goal setting, team scheduling, supply ordering, and labor reporting.
- Co-facilitates the opening and closing of the bakery, including cash-drawer balancing and bank deposits.
- Contributes to marketing strategy execution in the local community by helping to coordinate and participating in special, brand-building events.
- Demonstrates an unwavering guest focus and strong interpersonal skills, with the ability to engage, empower and motivate a team and communicate effectively in both oral and written form.
- Has the ability to delegate tasks, communicate clear expectations, direct others’ work and manage performance.
- Is highly organized and resourceful, can balance multiple priorities and demonstrates strong follow-up skills.
- Possesses strong problem-solving skills, with the ability to accurately assess situations and identify issues, develop possible solutions and take the appropriate courses of action.
- Assist other departments when necessary
- Demonstrates strong learning agility, with a passion to grow and excel.
- Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
- Enjoys interacting with diverse people and excels at providing a superior guest experience.
- Can perform multiple tasks simultaneously while maintaining a meticulous attention to detail.
- Is diligent, organized and self-motivated.
- Has the ability to understand and carry out oral and written instructions and request clarification when needed.
- Is comfortable with new technology and can operate a point-of-sale system.
- Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.
- Has the capacity to stand for extended periods of time and work in a fast-paced environment.
- 50% off all cake products
- Medical, Dental and Vision Benefits (Full Time Employees)
- While no formal education is required, previous guest service experience at a bakery, restaurant or retail store is a plus. Prefer experience leading team members.
Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.California Applicant Privacy Policy
Job Summary
Full Time
Retail
$57k-73k (estimate)
06/07/2024
06/28/2024
nothingbundtcakes.com
MORRISTOWN, NJ
1,000 - 3,000
1997
Private
$200M - $500M
Retail
Related Companies
About Nothing Bundt Cakes
Nothing Bundt Cakes is a Texas-based company that operates a network of gourmet bakeries offering hand-decorated cakes for birthdays, weddings and other events.
The job skills required for Guest Service Lead include Packaging, Leadership, Scheduling, Problem Solving, Presentation, Point of Sale, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Lead. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Lead. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Service Lead positions, which can be used as a reference in future career path planning. As a Guest Service Lead, it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Lead. You can explore the career advancement for a Guest Service Lead below and select your interested title to get hiring information.
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