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Position Title: Teller (Member Service Representative)
Department: Member Services
Reports To: Branch Manager
FLSA Status: Non-exempt (Hourly)
Location: Kannapolis
Core Hours: Mon-Fri flexible from 11am – 5pm (Part-Time)
About Nova:
Nova Credit Union is currently seeking a Part-Time Teller (Member Service Representative). We are a not-for-profit financial cooperative owned by our members. Nova Credit Union is the largest Postal Credit Union in North Carolina and has been serving its members for over 90 years!
Position Summary
The Member Service Representative (MSR) is to promote and maintain daily the credit union’s service promise for both internal teammates and external members. Provide basic cash receipt and payment services in accordance with credit union policies and procedures. Under the direction of the Branch Manager and in accordance with the rules of regulatory agency, bylaws, and board policy to promote credit union products and services. Support marketing initiatives, and at all times represent the credit union to the staff, members, public and credit union industry in a professional, positive and prompt manner.
Key Responsibilities in accordance with the rules of regulatory agency, bylaws and credit union policies.
Other Responsibilities:
Core Competencies
· Excellent communication skills and ability to multi-task
· Adapt easily to new situations
· Advanced problem solving and decision making
· Accuracy with computer transactions
· Critical math skills
· Ability to work independently with motivation to research and resolve issues
Position Requirements:
Education
Experience
Skills
Physical
The physical requirements described here are representative of those that must be met by an employee to successfully perform the Responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the positions Responsibilities.
Nova Credit Union’s Benefits for Part-Time positions:
Below is a summary of regular for employees (≤29 hours a week).
o The Nova Secure Checking Account Benefit waives fees for Nova employees giving you access to opt into:
§ Cell Phone Protection
§ Movie Theater Tickets
§ Credit Score Tracker
§ Roadside Assistance
§ ID Theft Protection
Security and Privacy
This position has access to the most secure data and information of the credit union, including but not limited to member account information, credit union financial data and employee records. As such, the highest level of security and privacy is expected at all times.
Fiscal Responsibility
This position has a moderate level of fiscal responsibility, including: adhering to approved departmental budgets; ensuring card processing procedures are completed and reported in a timely manner; ensuring regulatory compliance is maintained within the department and on all transactions; access to credit union financial instruments.
Job Type: Part-time
Pay: From $17.00 per hour
Expected hours: 24 per week
Benefits:
Experience level:
Schedule:
Experience:
Ability to Commute:
Ability to Relocate:
Work Location: In person
Part Time
$32k-39k (estimate)
06/09/2024
10/06/2024
novacu.com
Charlotte, NC
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