Knowledge, Skills, and Abilities: ● Excellent oral and written communication skills, with the ability to explain complex technical issues to non-technical people. ● Strong interpersonal, leadership, collaboration, facilitation, and negotiation skills. ● Ability to manage multiple projects simultaneously and adapt to changing business needs. ● Familiarity with Agile/Scrum methodologies and the ability to lead scrum teams. ● Proven ability to elicit project and system requirements. ● Proficient negotiation and persuasion skills, with the ability to enable win-win resolutions. ● Critical attention to detail and solid creative problem-solving skills. Certifications: ● ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist for ITSM (CIS-ITSM) or other ServiceNow certifications. ● Certified Associate in Project Management (CAPM), Project Management Professional (PMP), Agile SAFe, Scrum Master, or ITIL certification is preferred. Additional Requirements: ● Active listening skills, respecting others' points of view and taking ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational). ● Strong ownership, accountability, and attention to detail in all work efforts. ● Superior maturity, professionalism, and judgment; ability to excel with minimum supervision. ● Commitment to customer satisfaction and supporting our brand promise and guarantee to always “make it right.” Team Roles and Deliverables Our ServiceNow/ITSM team is responsible for managing the entire lifecycle of ITSMRequirements