20 Sr Desktop Support Tech - 100% ON SITE Richmond, VA Jobs in Richmond, VA
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Sr Desktop Support Tech - 100% ON SITE Richmond, VA
$56k-75k (estimate)
Contractor | IT Outsourcing & Consulting
2 Days Ago
NovaLink Solutions LLC is Hiring a Sr Desktop Support Tech - 100% ON SITE Richmond, VA Near Richmond, VA
About The RoleVirginia Tax seeks qualified resource to be responsible for: Responding to queries on the phone, via email, in person, or through remote access.
Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
Training computer users.
Training other staff on troubleshooting and diagnosing problems.
Writing and editing documentation about troubleshooting and diagnosing problems.
Gaining feedback from customers to improve training methods.
Writing and editing training manuals.
Running reports and analyzing common complaints and problems.
Troubleshooting VPN, Networking, and ISP problems.
RequirementsRequired / Desired SkillsSkill
Required / Desired
Amount
of Experience
Years
Excellent problem-solving, analytical, and team-working skills
Required4
Years
Excellent communication and interpersonal skills.
Required4
Years
demonstrated ability to obtain feedback from customers to improve training methods.
Required4
Years
Writing and editing training manuals.
Required4
Years
Running reports and analyzing common complaints and problems.
Required4
Years
An openness to learning new technologies.
Required2
Years
An openness to learning new technologies.
Required4
Years
Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
Training computer users.
Training other staff on troubleshooting and diagnosing problems.
Writing and editing documentation about troubleshooting and diagnosing problems.
Gaining feedback from customers to improve training methods.
Writing and editing training manuals.
Running reports and analyzing common complaints and problems.
Troubleshooting VPN, Networking, and ISP problems.
RequirementsRequired / Desired SkillsSkill
Required / Desired
Amount
of Experience
- Strong working knowledge of computer systems, hardware, and software, including drivers and bios
Years
Excellent problem-solving, analytical, and team-working skills
Required4
Years
Excellent communication and interpersonal skills.
Required4
Years
demonstrated ability to obtain feedback from customers to improve training methods.
Required4
Years
Writing and editing training manuals.
Required4
Years
Running reports and analyzing common complaints and problems.
Required4
Years
An openness to learning new technologies.
Required2
Years
An openness to learning new technologies.
Required4
Years
Job Summary
JOB TYPE
Contractor
INDUSTRY
IT Outsourcing & Consulting
SALARY
$56k-75k (estimate)
POST DATE
07/03/2024
EXPIRATION DATE
07/31/2024
WEBSITE
novalink-solutions.com
HEADQUARTERS
PEACHTREE CORNERS, GA
SIZE
50 - 100
FOUNDED
2003
CEO
HUU PHAN
REVENUE
$10M - $50M
INDUSTRY
IT Outsourcing & Consulting
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