Important Note: Statewide travel up to 30% of the time is required in the performance of the work for this position. Travel may include some evenings and weekend days.
The NC Department of Health and Human Services seeks contract resources to assist with the training and implementation of the Child Welfare Information System (CWIS). The primary purposes of the trainer/content developer is to analyze the CWIS functionality to develop and deliver classroom facilitator-led learning solutions and eLearning courses to support system implementation. This position will work closely with the Training Lead, Business and Agile Teams, as well as the Development Team and other subject matter experts to understand requirements, to design training and develop course materials, develop and maintain Adobe FrameMaker templates and scripts, and maintain/revise training materials for instructional training of adult learners. Using this base, this resource will also be responsible for providing effective and creative classroom and virtual facilitation of training for all levels of employees who oversee and administer Child Welfare programs in the CWIS.
Travel expenses are reimbursed using the state’s protocol for submitting expenses after travel. The contractor will, at the direction of management, either ride with an employee driving a state vehicle or drive their personal vehicle and be reimbursed mileage after travel. Per diem is paid directly to the contractor and most hotel expenses are direct billed through the state.
RequirementsSkill
Required / Desired
Amount
of Experience
Experience in curriculum design and developing training materials for adult learners
Required3
Years
Understands the social services programs that drive the efforts of the county, regional, and state staff who administer those programs.
Required3
Years
Research and evaluate the NC FAST case management software in order to translate the software functionality into effective learning materials.
Highly desired
3
Years
Ability to assist with scheduling, preparing for and participating in quality assurance checks on training materials that have been developed.
Required3
Years
Experience working with training developers, program subject matter experts, technical support and others to assure training materials are effective.
Required3
Years
Experience in business analysis, MS Office Suite (e.g., MS Word, MS Excel, MS PowerPoint)
Required3
Years
Experience in Learning Management System (LMS) technology such as Moodle, XML, HTML
Required3
Years
Experience in designing and delivering computer-based training instructional design, with learning program design systems.
Required3
Years
Experience in software that may include Adobe FrameMaker, Adobe Captivate, Camtasia, Photoshop, Adobe , Visio or other training applications.
Required3
Years
Experience developing dynamic instructional training materials using interactions and simulations to create interactive, engaging course content.
Required3
Years
Experience developing interactive media presentations that enhance the online educational experience
Required3
Years
Experience leading training sessions in a variety of formats that may include in person, virtual and/or webinar.
Required3
Years
Ability to assist with basic application software and hardware support
Highly desired
Must have strong understanding of internet concepts and web technology
Highly desired
Ability to clearly communicate in oral and written form, and deal effectively with diverse groups to accomplish the objectives.
Highly desired
Experience evaluating student progress and making recommendations for continued training participation curriculum and .
Required3
Years
Experienceproviding feedback on learning providing feedback on learning curriculum and methodology to assure program relevance and user comprehension.
Required3
Years
Experience with processes to prepare for and conduct classroom training including facility management, course scheduling and student registration.
Required3
Years
Knowledge of and experience with NC FAST and the Medicaid Program in NC
Highly desired
2
Years