Build a career powered by innovations that matter! At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing—improving productivity, enhancing people’s lives and redefining what’s possible. We create for our global customers engineered components and sub-systems that deliver extreme precision and performance for a range of mission-critical applications—from minimally invasive surgery to robotics to 3D metal printing. Novanta is one global team with over 26 offices located in The Americas, Europe and Asia-Pacific. Looking for a great place to work? You have found it with a culture that embraces teamwork, collaboration and empowerment. Come explore Novanta. SUMMARY: As the Global Customer Quality Manager, you’ll oversee a team of quality professionals. Alternatively, you may be an individual contributor overseeing quality management across a global business unit(s). You’ll oversee customer quality performance, implement control processes and procedures to ensure compliance with industry standards and enhance customer satisfaction. You will maintain product standards and quality systems. RESPONSIBILITIES: Leading Global Customer Quality program to enhance customer satisfaction, mitigate field performance issues and ensure robust processes are in place to avoid quality escapes from global factories. Work closely with key customers to resolve issues as they occur and liaison with manufacturing sites to determine root cause and implement corrective actions. Managing a team of Quality Assurance professionals to ensure appropriate analysis is being applied to customer returns, timely repair of returns and top-level reporting is being provided to customers. Manage end to end RMA process in line with Novanta standards. Developing and implementing quality metrics, conducting root cause analysis and internal quality audits to measure performance. Using results to identify areas for improvement and implementing corrective actions to prevent quality issues. Collaborating with cross-functional teams to improve quality and customer experience, and ensure products exceed customer standards. General Tasks Maintain compliance with the quality, occupational safety and environmental regulations. Implementation of the instructions of the quality / environmental management representative and the occupational safety specialist Required Experience, Education, Skills, Training and Competencies Bachelor of Science in a Technical Field (Electrical, Mechanical, Manufacturing, Industrial Engineering), Master of Science Preferred. Subject matter expertise in quality management or related field, with track record of achieving operational goals. Have 5-10 years’ experience implementing quality processes and procedures, with knowledge of regulatory requirements and standards (e.g. FDA, ISO). Proven ability to oversee teams, complex processes, or complex programs. Ability to set and manage goals, allocate resources, and make high quality, timely decisions. Be able to communicate effectively with all levels of the organization and collaborate with cross functional teams. Be able to communicate effectively and directly with Customers globally in a collaborative manner. Travel Requirements None Physical Requirements None Novanta is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or Novanta policy. Please call 1 781-266-5700 if you need a disability accommodation for any part of the employment process. Solving complex challenges, delivering innovations that matter! Novanta is a trusted technology partner to medical and advanced industrial OEMs (original equipment manufacturers), with deep proprietary expertise in photonics, vision and precision motion technologies. We engineer mission-critical core components and subsystems that deliver extreme precision and performance, enabling our customers to improve productivity, achieve breakthrough performance and enhance people’s lives. The driving force behind our growth is the team of innovative professionals who share a commitment to innovation and customer success. Novanta’s common shares are quoted on NASDAQ under the ticker symbol “NOVT”.