1 Customer care representative Job in Marlborough, CT
Novanta is Hiring a Customer care representative Near Marlborough, CT
Build a career powered by innovations that matter! At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing improving productivity, enhancing people’s lives and redefining what’s possible.
We create for our global customers engineered components and sub-systems that deliver extreme precision and performance for a range of mission-critical applications from minimally invasive surgery to robotics to 3D metal printing.
Novanta is one global team with over 26 offices located in The Americas, Europe and Asia-Pacific. Looking for a great place to work?
You have found it with a culture that embraces teamwork, collaboration and empowerment. Come explore Novanta.
Summary
As a Customer Care & Office Representative, you will be the office representative of the Marlborough site and the face and voice of Celera Motion, guaranteeing our customers have a great experience.
You will be a critical liaison between the customers and operations to support customer delivery expectations.
Responsibilities
Review, pre-qualify, and enter orders for processing, timely and accurately
Maintain up to date customer files with sales contracts and pertinent information
Process quotations per requirements from Sales and Applications
Effectively troubleshoot customer issues through to completion.
Appropriately route inbound requests or inquiries to stakeholders.
Interface directly with customers to provide order management support.
Bring customer feedback to a responsive product team to keep our users happy and confident.
Monitor office and kitchen supplies and placing orders when needed
Requirements
Have strong communication skills, both written and verbal.
Be able to work well with others in a busy and dynamic team environment.
Be able to prioritize and multitask effectively while being detail-oriented and organized.
Demonstrate empathy and patience when dealing with customers.
Be proficient in using computers and technology (Oracle and Salesforce.com experience preferred)
Travel Requirements
Travel is not required.
Physical Requirements
Compensation and Benefits
The base pay for this job is between $20.34 to 26.81 per hour depending on geographic market
Novanta supports all aspects of your life. This position provides a full range of benefits including paid parental and family leave.
This is a full-time onsite position.
Novanta is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or Novanta policy.
Please call 1 781-266-5700 if you need a disability accommodation for any part of the employment process.
Last updated : 2024-06-22
Job Summary
Full Time
Semiconductor
$41k-52k (estimate)
06/23/2024
09/20/2024
novanta.com
FRESH MEADOWS, NY
1,000 - 3,000
1968
Public
ALLAN CHAN
$500M - $1B
Semiconductor
Related Companies
About Novanta
Novanta is a supplier of precision photonic components and subsystems.
The job skills required for Customer care representative include Communication Skills, Customer Support, Customer Care, Empathy, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer care representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer care representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer care representative positions, which can be used as a reference in future career path planning. As a Customer care representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer care representative. You can explore the career advancement for a Customer care representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Representative job description and responsibilities
They help customers with their queries and complaints.
01/08/2022: Anchorage, AK
Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.
02/16/2022: Ventura, CA
That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.
01/03/2022: Cleveland, OH
Resolves customer questions and problems regarding accounts, payments, products, and services.
03/11/2022: San Antonio, TX
A customer care representative has the primary role of providing exemplary customer service to the clients of the organization.
01/21/2022: Ann Arbor, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Representative jobs
Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.
02/01/2022: Pittsburgh, PA
Workers must be patient and polite, especially when dealing with difficult or angry customers.
02/04/2022: Binghamton, NY
Learn the basics, then move on to bigger things.
01/01/2022: Lubbock, TX
Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.
03/13/2022: Modesto, CA
Step 3: View the best colleges and universities for Customer Care Representative.
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