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Essential Responsibilities:
• Trains new department personnel to be proficient in core job functions, and demonstrates a high standard of teamwork, professionalism, conduct, and dedication to Novo Building Products’ goals.
• Leads, trains, and creates an environment where employees are valued and motivated.
• Manages the call center with internal inside account managers.
• Communicates with customers to ensure that all their needs are understood and addressed.
• Builds strong customer relationships to maintain old business and acquire new customers.
• Collaborates with various internal departments to ensure that they fulfill all customer requests.
• Resolves complaints and keeps track of all processes that pertain to the client’s desires.
• Acts as the customer’s representative to ensure that their demands are met with a focus on improving the customer experience.
• Collects and analyzes data concerning consumer behavior to understand changing needs and makes recommendations to better the business.
• Strives to drive customer satisfaction, to increase the combined overall sales volume and profit margins for the pro sales market segment.
• Achieves monthly budgeted sales figures as well as the projection of customer sales and gross margins.
• Communicates with Purchasing Department regarding large sales and/or out-of-stock concerns.
• Directs the process for the “contact us” page on the company’s website ensuring that any inquiries are responded to in a timely fashion.
• Telesales existing and potential customers delivering increased sales opportunities; provides quotes, confirmations, introduces new products and promotions; responds promptly and professionally to customer requests.
• Procures pro sales customer order information and enters order information in a timely and accurate fashion.
• Coordinates warehouse and shipping exceptions with other departments as required.
• Creates and implements operating policies, procedures, and structures, to maximize efficiency and effectiveness by driving performance to exceed company profitability goals.
• Proactively partners and collaborates with Territory Sales Managers and Sales Directors in all matters, including proper processing of credits/returns, ensuring the paperwork is complete and that the credits/returns are accurate, implementing changes when needed.
• Reviews pricing and provides input for marketing materials.
• Monitors and approves or denies employees paid time off requests based on needs of business.
• Evaluates performance of department employees, recommends, and initiates disciplinary actions and pay increases as warranted.
• Performs other duties as assigned.
Basic Qualifications:
• Previous sales experience with successful achievement of increasing revenue through current customers, developing new customer base, leading a sales team, and reporting results that consistently exceed expectations.
• Demonstrated ability to communicate effectively with all levels within the organization, as well as with outside business colleagues including presenting operational performance to business leaders.
• Capability to communicate efficiently with all levels of employees, management, customers, and vendors both verbally and in written form.
• Strategic thinker and high-level business acumen with excellent experience setting, monitoring, and meeting quarterly and annual performance metrics.
• Strong ability to build and scale teams in multiple facilities and leading, motivating, coaching, and
supervising these teams.
• Established ability to manage others with strong conflict resolution skills, and willingness to work collaboratively as a team to lead, inspire, motivate, coach, and successfully supervise team.
• Advanced knowledge of computer skills, including Microsoft Word, Excel, Access, and Outlook.
• Capacity to multi-task with speed and accuracy while prioritizing tasks and ability to maintain excellent organizational skills to work effectively and efficiently on multiple tasks simultaneously.
• Execution of a Non-Compete Agreement is required.
• Must have a current valid driver’s license, unrestricted except for vision correction, and good driving record.
Preferred Qualifications:
• Bachelor’s Degree in Construction Management, Marketing, Business Administration, or comparable area of study is preferred.
• Three years’ experience in a building material sales and service environment.
• Basic understanding of the supply chain to the building materials industry.
Travel Requirements:
• Regular overnight travel throughout the region will be required.
Physical Requirements:
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hand to finger, handle or feel; reach with hands and arms; and lifting.
Why Work with Us?
We offer competitive wages, shift premiums, and health benefits. Benefits include a clean work environment, medical, dental, vision, life insurance, short-term disability, long-term disability, employee assistance program, Paid Time Off (PTO), and 401k program with employer match.
We have a dynamic culture with our team members who are encouraged to contribute, change, grow, and get rewarded accordingly. If you're passionate about contributing to a great team, we would love to hear from you!
For more information, please visit our website at: www.novobp.com/careers
NOVO Building Products is an Equal Employment Opportunity employer M/F/D/V
#novoeg
Full Time
$177k-234k (estimate)
07/20/2024
08/02/2024
novobp.com
ZEELAND, MI
1,000 - 3,000
2016
Private
GEORGE JUDD
$200M - $500M
Novo is a Michigan-based manufacturer and distributor of building products such as mouldings, millwork, and stair parts for the construction industry.
The job skills required for Director, Inside Sales include Communicates Effectively, Supply Chain, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Director, Inside Sales. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Director, Inside Sales. Select any job title you are interested in and start to search job requirements.
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