ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Produces and reviews daily reports for operational review, efficiencies, and other data; provides reports and information to manager and other designated personnel as required.
• Manages and ensures assigned key performance indicators are met, including picking packing, stocking, shipping customer orders and transportation activities. 

• Develops/updates standard operating procedures (SOP's) and standard work instructions for all department activities.

• Works with other supervisors to solve common issues while developing working teams across all shifts. Recommends measures to improve distribution methods, equipment performance, and quality. 
• Ensures that policies and procedures for safety and quality are followed and enforced.

• Actively participates in root cause analysis and other plant continuous improvement initiatives. Recommends continuous improvement ideas. 
• Supports positive employee relations, fair treatment, and respect in all aspects of interaction with employees; address employee concerns/requests in a timely and caring manner; insures all employees and ideas are respected and valued and their unique and diverse perspectives are leveraged to improve business results.

• Actively engages in the performance of his/her team through setting objectives and measuring performance, with guidance and coaching from manager.

• Actively participates in on-site meetings i.e., Huddles, monthly communication meetings etc.
• Consistently adheres to the Core Values of NOW and aligns team’s objectives with operating tenets.

• Communicates with other departments to fulfill customer orders.
• Complies with safety requirements, and GMP requirements. 

Fulfillment (Picking and Packing) & Stocking:

• Oversees and monitors day-to-day operation of assigned area(s) including workflow, management of work in process, job assignments, rotations, etc. to insure smooth flow and efficient operations. Ensures the shift completes customer orders and distribution of workload among LTL and parcel orders. Ensures timely and efficient processing of orders and determines shipping priorities, work assignments, and shipping methods required to meet shipment schedules.
• Directs movement of shipments from packing area to shipping docks. Ensures that proper instructions are given for shipping and packing. Directs movement of orders from warehouse shelves, through order picking, verifying, and packing from the packing area to shipping docks.
• Obtains and evaluates complaints related to order picking and packing and discusses them with subordinate responsible for the error.

Transportation/ Shipping:

• Studies customer shipmentprofiles to ensure timely and efficient shipment requirements are being met both physically and systematically. Ensure order fulfillment is processing of orders per the customer guidelines, determine shipping priorities, work assignments and shipping methods required to meet the shipping schedules.
• Oversees the dock area and its personnel to ensure accuracy and completeness of shipments and to meet goals for customer service levels. Ensure al orders have the proper documentation prior going to the shipping dock; design and develop the proper staging areas for the dock to ensure the different order types has the proper staging needed. Compile and maintains records of orders processed by the Traffic department.
• Assure daily compliance to the ship schedule. Coordinates inbound and outbound shipments. Contacts carriers, sales reps, vendors, brokers, freight forwarders, etc. when needed. Participates in request for price competitive freight contracts. Approves all freight bills. Ensures that all customer specific requirements are met. Supervises the creation and maintenance of all shipping related documents. Helps guide other personnel in other departments to manage and analyze freight correctly.
• Responsible for all drivers utilizing company’s internal trucks for deliveries and pickups.
• Resolves errors and customer complaints and ensures corrective measures are put into place.
• Analyzes and documents systems process flow and recommends and develops better solutions to achieve process improvement, increased labor efficiency and expense reduction. Develops written procedures to document processes and to assist in training.

SAFETY RESPONSIBILITY STATEMENT

 Supports a culture of safe production and exhibits safe work practices. Actively participates in the safety program by engaging in safety activities. Effectively provides and accepts constructive peer-to-peer feedback on safety performance. Adheres to policies, procedures, SOP’s, safe work practices, and safety policies and procedures (SPP). Reports ALL workplace incidents to manager immediately. Communicates concerns to manager, reports hazards, and provides input on prevention. Properly uses, wears, and stores Personal Protective Equipment when required. Participates on safety teams and/or completes safety-related activities as part of regular job responsibilities. Responsible for safe work performance in area. Ensures the completion of job safety analyses, safety inspections and employee training. Acts as primary communicator of safe work practices and information to department. Facilitates employees’ participation in the safety activity card program and on safety teams. Completes incident investigation reports and submits them to manager by end of shift on which the incident is reported. Conducts safety contacts and documents corrective and preventative actions. Enforces company policies, procedures, SOP’s, SPP’s and safe work practices.

SUPERVISORY RESPONSIBILITIES

Supervises employees in the Order Fulfillment Warehouse on the shift. Is responsible for the overall direction, coordination, and evaluation of department utility personnel. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

and/or EXPERIENCE

• Associate degree OR at least three years related experience in operations or GMP warehouse required or equivalent combination of education and experience
• Bachelor’s degree preferred
• Prior lead experience and/or supervisory experience in an operations environment required
• Experience in picking, packing, shipping in a GMP environment required
• Experience in lean operations including 5s and lean practices helpful
• Intermediate Word and Excel skills required 
• Two years’ experienceof transportation related experience preferred

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Spanish language skills are desirable.

MATHEMATICAL SKILLS

 Ability to calculate figures and amounts such as proportions, percentages, and metric or volume to weight conversions.

PERFORMANCE ABILITY

Effectively coordinates and leads team in daily activities to meet key performance indicators set by manager, with strong emphasis on employees, safety, food safety and quality. Displays real time critical decision making with available information. Reviews current KPI’s to ensure right metrics are being monitored with the right results being delivered. Monitors specific performance and makes proactive decisions on staffing needs to ensure KPI metrics are met. Drives employee-based performance through employee involvement and participation, with guidance and coaching from manager. Collaborates with other departments to ensure cross functional concerns are addressed in a timely and effective manner. Visible and leads by example on the floor and models NOW’s core values, tenets and servant leadership. Consistently follows all company policies and procedures, including all safety policies and procedures.

COMPENTENCIES 

• Safety Awareness - Considers the impact on safety when making decisions and ensures safety is top priority.
• Acts with Integrity – Demonstrates responsible, ethical, and honest behavior and models NOW’s core values.
• Leads Change and Innovation – Challenges the status quo, embraces technology and process improvements, gathers ideas of others, high level of adaptability.
• Coaches and Develops Others – Builds teams, develops, and cares about team members, values and manages diversity, provides candid and constructive feedback.

• Communicates Proactively and Effectively – Communicates clearly, candidly, directly, and concisely. Keeps others informed and listens carefully to input and feedback. Strong verbal and written communication skills. Approachable, relates well to others, engages people, and helps them understand change, provides feedback, articulates clearly, and actively listens.

• Customer-Driven – Servant minded leader in which excellent service is provided to all customers, sees business through the eyes of the customer, and acts with the customer in mind.
• Executes with Excellence – Self-driven, action-oriented, drives for results and motivated to accomplish objectives in a fast-paced environment. Displays a sense of urgency to meet all business objectives. Sets clear expectations and acts decisively. 
• Flexibility – Ability to prioritize and to shift directions as business needs require. Maintains a positive attitude and high-quality workload. Ability to work a flexible schedule, including off shifts and weekends to support the business. Open to being mentored by team members with more experience. 

• Leads through Positive Influence – Ability to coach and train staff. Ability to lead the work of others. Demonstrates strong character, builds partnerships, takes personal responsibility for developments, acts as role model to others.
• Problem-Solving – Reacts quickly and appropriately to opportunities and problems and makes sound decisions. Follows up in a timely manner to issues not immediately resolved. Strong analytical skills to troubleshoot and resolve issues while driving towards root cause analysis. 

• Quality - Strong attention to detail skills required.

• Achieves Results through Teamwork – Open to diverse ideas, works collaboratively, holds self and others accountable, and involves others to accomplish individual and team goals.
• Time Management - Plans and organizes well, multi-task abilities, stays focused on priorities, visualizes and plans for the future, and executes tasks and projects in a fast-paced environment.

OTHER SKILLS AND ABILITIES

• Ability to obtain certification to operate Turret trucks, Dock Stockers, Powered Pallet Jacks, Dock Plates and/or other raised platform vehicles required.

DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and walk; ascend and descend stairs; enter information into a computer; use hands to finger, handle, feel and/or use tape dispensing gun, reach with hands and arms; and talk and hear. The employee is occasionally required to bend and crouch and to operate a hand truck or forklift with a 24-inch step. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.

employee may occasionally lift, move (in some cases drag items), slide, raise and/or place:

• Disposes of empty boxes into overheard conveyor by repeated reaching overhead.
• Moves pallets by raising and/or dragging 55 lbs. from floor onto one side, moves 10 feet and returns to original position.
• Picks product by lifting to 38 lbs. from floor to 32 inches; lifting 25 lbs. to 32 inches; and lifting 12 lbs. from 63 inches to 32 inches.
• Palletizes boxes by lifting to 38 lbs. from 33 inches to 5 inches; lifting 25 lbs. from 33 inches to waist; and lifting 12 lbs. from 33 inches to 68 inches.
• Moves pallet jacks by pushing and pulling with force of 42 lbs. from 36-inch

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly works near moving mechanical parts.

employee is occasionally exposed to herbal aromas, dust, and/or airborne particles, some classified as allergens or irritants. 

The noise level in the work environment is usually moderately loud with conveyors running.