1 IT Support Job in Delray Beach, FL
Now Optics is Hiring an IT Support Near Delray Beach, FL
Location: Now Optics Headquarters - Delray Beach, FL
About UsNow Optics is a leader in the eye care industry. Its retail brand, Stanton Optical, is amongst the fastest-growing, full-service retail optical centers throughout the country. The company continues to expand its retail footprint with over 300 corporate and franchise locations while delivering affordable eye care services and providing a fast and friendly customer experience. The company consistently ranks among the largest optical retailers in the country by Vision Monday. It’s important to us that every team member shares our Vision, Mission and Values.
Vision: Modernizing the eye care experience for all people.
Mission: Making Eye Care Easy
Values: iCARE
Integrity: We see integrity as building a foundation of trust with our customers, employees and stakeholders by communicating honestly, ensuring consistency and delivering on our commitments.
Collaboration: We see collaboration as combining the talents of a diverse group, offering proactive communication, and being open-minded to new ideas.
Accountability: We see accountability as taking initiative, delivering our best in all we do, accepting responsibility for our actions, and taking ownership of results.
Respect: We see respect as prioritizing human relationships, being present, and connecting with transparency and empathy.
Empowerment: We see empowerment as making purpose-driven decisions to support the company vision, showing appreciation for others, and taking care of the individuals we serve.
Job Description And ProfileThe IT Support position provides technical assistance and support related to computer systems, hardware, software, asset management, monitoring network performance, and other technology-related issues within the organization.
Responsibilities
- Technical Assistance: Provide basic technical support to end-users regarding desktops, laptops, peripherals, and software applications.
- Remote Support: Provide remote assistance to off-site users.
- Network Monitoring: Monitor network performance and availability using network monitoring tools to identify and resolve issues in real-time.
- Incident Response: Respond to network incidents and outages promptly, troubleshoot root causes, and implement corrective actions to restore service.
- Troubleshooting: Identifying and resolving technical problems in a timely manner to minimize downtime and disruptions.
- User Training: Educating end-users on how to use hardware and software effectively and efficiently.
- Software Installation and Configuration: Installing, configuring, and troubleshooting software applications, operating systems, and drivers.
- Collaboration: Collaborating with other IT staff members, including system administrators and network engineers, to resolve complex issues and improve overall system performance
- Documentation: Maintaining accurate records of support requests, resolutions, and hardware/software inventory.
- Other duties as assigned
- Minimum 2 years of relevant experience
- Associate degree in information technology or IT-related field.
- IT Support: 1 year (Preferred)
- MacOS (Highly Preferred)
- Technical Proficiency: Strong knowledge of computer hardware, software, and operating systems (e.g., Windows, macOS, Android).
- Troubleshooting Skills: Ability to diagnose and resolve technical issues efficiently.
- Customer Service: Excellent interpersonal and communication skills to interact effectively with end-users and provide high-quality customer service.
- Problem-Solving: Analytical mindset to identify root causes of problems and implement effective solutions.
- Attention to Detail: Ability to meticulously document support requests, resolutions, and inventory.
- Adaptability: Willingness to learn new technologies and adapt to changing environments.
- Teamwork: Ability to collaborate effectively with colleagues to achieve common goals.
- Remote Support Tools: Familiarity with remote desktop support tools and techniques for aiding off-site users.
Job Summary
Full Time
$47k-58k (estimate)
05/02/2024
10/27/2024
mdsoptics.com
Omaha, NE
<25
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The job skills required for IT Support include Troubleshooting, Customer Service, Technical Support, IT Support, Operating System, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Support positions, which can be used as a reference in future career path planning. As an IT Support, it can be promoted into senior positions as a Help Desk Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support. You can explore the career advancement for an IT Support below and select your interested title to get hiring information.
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