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Job description : We are hiring a Customer Service Representative for MasterBrand Cabinets in a remote role. As a Customer Service Representative, you will be responsible for going above and beyond to create a premium experience while interacting with and serving as the main contact for information with internal and external customers.
This is a contract, short-term assignment.Shift InformationMonday Friday, 8 : 00 AM 5 : 00 PMEssential FunctionsServe as a key interface to MCBI customers in responding to inquiries such as order status, detailed product specs, product information, claims / returns, order processing, account status, and sales programsEffectively communicate with customers, team, sales, and managementInteract appropriately with all MBCI departments to resolve issuesAssess customer-related problems or issues to develop and implement appropriate resolutions, including identifying how to prevent issues in the futureRespond to consumer and customer inquiries with due diligenceRespond promptly to customer requests and investigate / research requests for no-charge replacement itemsShow proficiency and a high level of expertise with all business systems as they pertain to the organizationMaintain knowledge of new products and product changesMaintain customer account information process and procedure documentationConsistently demonstrate the MasterBrand way and position the company for growthHelp identify opportunities to reduce waste complexity and improve our work environmentPerform other tasks as assigned Qualifications : Required Education and ExperienceHigh school diploma or GEDGeneral RequirementsStrong service mentality, dedicated to satisfying the customerStrong oral and written communication skillsAttention to detailAccurate keying and documentationAbility to meet deadlines in a fast-paced environmentSolid organizational skills with the ability to manage multiple tasks at onceExceptional math skills (specifically fractions)Product knowledgeOrder entry and computer skills Microsoft Office, Word, and ExcelSelf-motivated and team-orientedPreferred RequirementsCollege experience and / or a 2-year degreePrior customer service experience Why is This a Great Opportunity : For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers.
That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business.
Last updated : 2024-06-22
Full Time
$36k-46k (estimate)
06/24/2024
09/22/2024
The job skills required for Customer service representative include Customer Service, Microsoft Office, Written Communication, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.