69 Customer Service Manager Jobs in Douglasville, GA
NPAworldwide is Hiring a Customer Service Manager Near Douglasville, GA
- 7:30 AM 5:30 PM
- Every other Friday off
- Hire, manage, motivate, develop, evaluate, and terminate billing, customer service, and meter services staff
- Prepare and manage the annual budget for the billing, customer service, and meter services department
- Oversee fleet management and administration of the vehicles for the meter services field personnel
- Review existing operations and set goals and objectives for the divisions
- Ensure accurate billing for all customers following the guidelines provided in the Rules and Regulations of the company
- Review Rules and Regulations and provide recommendations for improvement
- Prepare, assign, and monitor goals and objectives
- Prepare correspondence relating to inquiries requesting billing information for customers
- Represent the company on disputed meter readings and billing issues
- Resolve all issues and complaints
- Utilize AMR data where available
- Perform other tasks as assigned
- Responsibilities are performed in a standard office environment
- Bachelor's degree in Business or related field
- 8 years of experience in business; OR
- Equivalent combination of education and experience
- Knowledge of principles and practices of business management, customer service, billing, and collection techniques
- Effectively deal with employees engaged in tedious and demanding customer relations work
- Skill in supervising all aspects of the diverse functions
- Knowledge of data processing and office systems
- Effective communication skills, both verbal and written
- Skill in working both conceptually and practically with accounting and bookkeeping tasks
- Ability to plan, organize, and effectively communicate to all levels of employees within the company
- Ability to set priorities and goals for division and to motivate employees
- Ability to read and write to effectively complete tasks
- Knowledge of meter reading techniques
Pension Plan
Holidays generous
Good medical, dental, etc.
Job Summary
Full Time
Business Services
$86k-112k (estimate)
06/03/2024
07/25/2024
npaworldwide.com
GRAND RAPIDS, MI
50 - 100
1956
Private
DAVE NERZ
$5M - $10M
Business Services
Related Companies
About NPAworldwide
NPAworldwideprovides staffing & recruiting services.
The job skills required for Customer Service Manager include Customer Service, Planning, Billing, Communicates Effectively, Customer Relations, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
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