35 Customer Service Representative Jobs in Jasper, IN
NPAworldwide is Hiring a Customer Service Representative Near Jasper, IN
Shift Information
Monday Friday, 8:00 AM 5:00 PM
Essential FunctionsServe as a key interface to MCBI customers in responding to inquiries such as order status, detailed product specs, product information, claims/returns, order processing, account status, and sales programs
Effectively communicate with customers, team, sales, and management
Interact appropriately with all MBCI departments to resolve issues
Assess customer-related problems or issues to develop and implement appropriate resolutions, including identifying how to prevent issues in the future
Respond to consumer and customer inquiries with due diligence
Respond promptly to customer requests and investigate/research requests for no-charge replacement items
Show proficiency and a high level of expertise with all business systems as they pertain to the organization
Maintain knowledge of new products and product changes
Maintain customer account information process and procedure documentation
Consistently demonstrate the MasterBrand way and position the company for growth
Help identify opportunities to reduce waste complexity and improve our work environment
Perform other tasks as assigned
QualificationsRequired Education and Experience
High school diploma or GED
General Requirements
Strong service mentality, dedicated to satisfying the customer
Strong oral and written communication skills
Attention to detail
Accurate keying and documentation
Ability to meet deadlines in a fast-paced environment
Solid organizational skills with the ability to manage multiple tasks at once
Exceptional math skills (specifically fractions)
Product knowledge
Order entry and computer skills Microsoft Office, Word, and Excel
Self-motivated and team-oriented
Preferred RequirementsCollege experience and/or a 2-year degree
Prior customer service experience
Why Is This a Great OpportunityFor nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team, and moving forward, and is kept alive by our more than 14,000 associates across 20-plus manufacturing facilities and offices.
Job Summary
Full Time
Business Services
$35k-44k (estimate)
06/23/2024
07/21/2024
npaworldwide.com
GRAND RAPIDS, MI
50 - 100
1956
Private
DAVE NERZ
$5M - $10M
Business Services
Related Companies
About NPAworldwide
NPAworldwideprovides staffing & recruiting services.
The job skills required for Customer Service Representative include Customer Service, Microsoft Office, Written Communication, Attention to Detail, Communicates Effectively, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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