13 Service Delivery Manager Jobs in Warren, NJ
NPAworldwide is Hiring a Service Delivery Manager Near Warren, NJ
Benefits include medical, dental, vision, 401K w/company match, 4 weeks vacation after one year.
You will maintain, operate, support, and monitor corporate infrastructure, ensuring customer satisfaction. This individual contributor role involves coordinating, owning, and taking responsibility for operations, Vendor management, crisis management, and VIP support. You will manage and technically support corporate platforms, systems, and networks, working closely with customers and managers to provide an exceptional customer experience. Additionally, you'll be responsible for continually improving service delivery, monitoring service performance, identifying potential issues, and proposing solutions, and managing projects to ensure optimal business outcomes.
ResponsibilitiesProviding single accountability working closely with our key customers and managers.
Establishing and maintaining high availability and resilience of platform services. Ensuring rapid and robust resolution of incidents during normal operations.
Monitoring service performance against SLA and SLO's, ensure targets are consistently met and identify areas for improvement.
Identifying, raising, and monitoring potential service risks.
Maintaining/developing our Standard Operating Procedures and overall Documentation.
Coordinating and driving the timely investigation and resolution of service incidents, using root cause analysis (RCA) techniques.
QualificationsRequired experience:Bachelor's degree in a technology related discipline.
Several years of experience working in IT in a fast-paced environment, with experience in IT service management within an IT Services Company, IT operations, or technical support.
Experience of working in multi-disciplinary teams with multiple stakeholders, and experience in working on process and procedures development and implementation.
Knowledge and demonstrated experience of key ITSM principles, processes and procedures e.g. SLA management, change management, capacity management, incident management, etc.
ITIL certification preferred and overall, very good understanding of concepts as Cloud hosting technologies, Infrastructure (System / Network / Security / DB), DevOps.
Why Is This a Great OpportunityJoin a global organization which is experiencing high growth and is committed to technology and career mobility.
Job Summary
Full Time
Business Services
$146k-179k (estimate)
06/24/2024
07/20/2024
npaworldwide.com
GRAND RAPIDS, MI
50 - 100
1956
Private
DAVE NERZ
$5M - $10M
Business Services
Related Companies
About NPAworldwide
NPAworldwideprovides staffing & recruiting services.
The following is the career advancement route for Service Delivery Manager positions, which can be used as a reference in future career path planning. As a Service Delivery Manager, it can be promoted into senior positions as a Project Manager Sr. - Construction that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Delivery Manager. You can explore the career advancement for a Service Delivery Manager below and select your interested title to get hiring information.
If you are interested in becoming a Service Delivery Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Delivery Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Delivery Manager job description and responsibilities
They are primarily responsible for supervising department operations, making sure everything runs smoothly so that their customers feel satisfied.
01/24/2022: Grand Forks, ND
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Delivery Manager jobs
View more details on Service Delivery Manager salaries across the United States.
03/01/2022: Atlanta, GA
There are some soft skills and hard skills that service delivery managers require to perform their duties.
02/03/2022: Portland, OR
The customer service agent and service delivery manager are always at the forefront of the organization.
02/12/2022: Provo, UT
Manage To Operate Tactically And Strategically.
01/01/2022: Cincinnati, OH
Be The Key To Driving Operational Effectiveness.
02/04/2022: Appleton, WI
Step 3: View the best colleges and universities for Service Delivery Manager.
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