4 Technical Support Engineer - Software Jobs in Holmdel, NJ
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Technical Support Engineer - Software
$105k-134k (estimate)
Full Time | Business Services
3 Weeks Ago
NPAworldwide is Hiring a Technical Support Engineer - Software Near Holmdel, NJ
Job DescriptionTechnical Support Engineer Software Our clients patented software platform is in very high demand by their strategic partners and as a result, they are experiencing unprecedented growth. A variety of technologies are involved including high-performance software, security, data storage and archiving, data analytics, data corruption detection, machine learning, etc. As the company experiences this period of growth, we are looking for talented individuals who are motivated by overcoming difficult technical challenges in a collaborative environment to join the team. Ideal candidates for these positions will have experience in software technical support for external partners and customers (this is NOT desktop support or systems administration), solving software related issues by taking deep dives into file logs, have knowledge of Linux OS and Linux commands and outstanding interpersonal skills. Experience with Cyber Security/Recovery and/or data backup is a big plus. Some nights or time on weekends will be needed as per customer demand.
Responsibilities Include
Salary Type : Annual Salary
Salary Min : $ 90000
Salary Max : $ 115000
Currency Type : USD
Responsibilities Include
- Provide post-sale technical support, solving complex software issues, primarily by using logs and diagnostic reports to troubleshoot functional and performance issues
- Communicate findings and case status internally to engineering and externally to partners
- Perform deep dives into log files and reports from partners and provide solutions
- Work with QA and development resources to prioritize, debug and deliver fixes to partners and occasionally to end customers. Provide partner and customer feedback to product teams.
- Interface with in-house engineers and world-renowned technical partners
- Some involvement with product installation, deployment and implementation support and hardware
- Experience providing software problem solving and support. Prefer experience with complex, high-performance multi-threaded applications (these are mainly written in C language, some Python).
- Knowledge of Linux OS and Linux commands
- Experience digging into log files and reports to come up with solutions
- Strong interpersonal skills and able to work as part of a team learning and growing together.
- AS/BS degree in Computer Science or related field and several years of related experience
- Experience with backup software/technology or security is a plus.
- The ability and desire to learn the software and become expert.
- Familiarity with server hardware and networking is a plus
- Desire to learn new technologies and be part of a team
- Qualified candidates will more than likely have worked for a company that develops and sells software
Salary Type : Annual Salary
Salary Min : $ 90000
Salary Max : $ 115000
Currency Type : USD
Job Summary
JOB TYPE
Full Time
INDUSTRY
Business Services
SALARY
$105k-134k (estimate)
POST DATE
06/04/2024
EXPIRATION DATE
07/18/2024
WEBSITE
npaworldwide.com
HEADQUARTERS
GRAND RAPIDS, MI
SIZE
50 - 100
FOUNDED
1956
TYPE
Private
CEO
DAVE NERZ
REVENUE
$5M - $10M
INDUSTRY
Business Services
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About NPAworldwide
NPAworldwideprovides staffing & recruiting services.
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