65 Customer Service Administrator Jobs in Kalamazoo, MI
NR Consulting is Hiring a Customer Service Administrator Near Kalamazoo, MI
Location: Kalamazoo, MI
Duration: 6 Months Contract (Possible Extension)
Shift: 1 st Shift
Responsibilities:
- Following established procedures, perform a variety of administrative responsibilities.
- May be required to perform some or all of the following:
- Strong working knowledge and proficient with MS Office suite, publishing applications, as well as creating documents containing financial or statistical data or scientific, technical or legal terminology.
- dministers customer accounts by reviewing service and/or spare product requirements to existing terms and conditions of purchase orders or maintenance agreements.
- Establishes and maintains customer relationships through courteous and efficient servicing of customer requests. Maintains regular communication with assigned customer accounts and responds to customer service issues.
- Prepares, and submits correspondence in response to customer requests. Maintains an appropriate level of confidentiality with regard to customer and company matters.
- Responds to requests for quotations in a timely manner and coordinates with price estimating. Reviews pricing for reasonableness, submits quotations/proposals for customer review, and handles customer questions regarding the submitted quote/proposal.
- Coordinates with various functions of the company (e.g. quality, shipping/receiving, accounting, order entry, planning and shop personnel) on customer issues. Prioritizes requests and commits to reasonable production and/or provisioning lead'time.
- Releases repairs to production when customer approval is received by submitting work order to scheduler and updating sales order with delivery date and repair costs. Develops action plans to address past due items. May have oversight of order entry activity and shipping for spares.
- Enter and manipulate data on spreadsheet, data base or file management programs and perform a broad range of typing projects with high degree of accuracy and speed.
- Set priorities and procedures for accomplishing work. May be required to delegate portions to others or offer assistance and support to others.
- Collect data, conduct research and compile information using a variety of mathematical calculations for a broad range of reports and projects.
- Conduct inquiries into specific problems, such as delays, to ensure objectives are being met.
- Communicate potentially negative situations to management in a constructive manner.
- Read mail, highlight action or important items, attach relevant files or information before distributing. Respond to routine correspondence or draft routine responses for review and signature.
- Interface effectively with team members, functional departments and customers. Screen calls, respond to routine questions and receive and/or escort visitors. Perform other related responsibilities.
- Minimum of three years of increasing in complexity of administrative duties related office experience or demonstrated ability to perform described responsibilities
- Bachelor's degree required.
- Working knowledge of R-Card.
- Client knowledge is preferred.
- Thorough knowledge of office equipment, administrative procedures and/or terminology in functional area.
- bility to accurately record meeting proceedings, where applicable.
- Proficient with Microsoft Suite software. Intermediate to advance skill in Excel.
- Must demonstrate effective verbal, written and interpersonal communication skills.
- bility to work effectively with others and be a participative team player.
Job Summary
Full Time
$74k-92k (estimate)
06/21/2024
07/07/2024
nrconsulting.com.au
Lisbon
<25
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The following is the career advancement route for Customer Service Administrator positions, which can be used as a reference in future career path planning. As a Customer Service Administrator, it can be promoted into senior positions as a Salesforce CRM Senior Administrator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Administrator. You can explore the career advancement for a Customer Service Administrator below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Administrator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Administrator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Administrator job description and responsibilities
Work with phones and computers.
04/06/2022: Boulder, CO
They greet and assist customers, coordinate appointments and services and process service-related paperwork.
04/07/2022: Pittsfield, MA
Escalating high-level complaints to the service manager for immediate resolution.
01/19/2022: Galveston, TX
Assisting the customers' inquiries and concerns, recommending service alternatives and processing refunds.
03/19/2022: Dallas, TX
Ability to familiarize themselves with their employer’s products/services and give out sound advice.
04/12/2022: Battle Creek, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Administrator jobs
Need basic computer skills and have some experience with computer software.
02/21/2022: Shreveport, LA
Consider a business degree or business-related national vocational qualification (NVQ).
03/08/2022: Milwaukee, WI
Completing a college course or apprenticeship approved by the Chartered Institute of Personnel and Development (CIPD).
04/17/2022: Long Beach, CA
Office manager/employee experience.
01/20/2022: Eugene, OR
Service-oriented with 3+ years of excellent experience.
02/08/2022: York, PA
Step 3: View the best colleges and universities for Customer Service Administrator.
