Description
At NRC Health, we promise to help our customers bring Human Understanding to healthcare for their patients and communities. Our associates are at the heart of delivering that promise, so we promise that same Human Understanding to each other. Come where culture is everything.
Our associates. . .
Have Purpose - we do work that matters for our partners, the community, and the healthcare industry.
Innovate with us to move healthcare forward.
Give back to the community with paid volunteer time off.
Think Boldly - we have big ideas and are empowered to "think like an owner."
Fit your role and do what you love.
Grow and develop along a career path designed by you.
Feel Connected - our favorite thing about our workday is each other.
Support one another - no one says, "That's not my job."
Celebrate with each other at beer:30, virtual events, and company gatherings.
Be Understood - we are each unique and want to live our best lives at work and home.
Let life happen with My Time Off, a form of unlimited vacation, and up to 12 weeks paid for parental and emergency leave.
Live healthy with complimentary lifestyle and financial coaches, a wellness program, and a comprehensive insurance plan.
Who we want

• Do you thrive while facing big challenges and navigating uncertainty?
• Are you passionate about leveraging data to inform and optimize the user experience?
• Do you naturally work cross-functionally to translate data-driven insights into actionable improvements?

What you will do
As a UX Researcher, you play a crucial role on our design team by implementing a data-driven design process, converting insights and user research into intuitive, user-centric features for our solutions. This role implements data analytics and user research best practices to drive user-centric design solutions within the organization.
Key Responsibilities:

• Implement analytics to our existing and new products
• Leverage data analysis, business intelligence, and data visualization techniques to inform and optimize the user experience
• Conduct comprehensive user research, including user feedback surveys, usability testing, and user interviews, to gather insights into user behavior, preferences, and needs
• Utilize tools such as web analytics, heatmaps, and user session recordings to analyze and interpret user data
• Collaborate with cross-functional teams, including developers, product managers, and other designers, to implement data-driven design solutions
• Help enhance, maintain, and utilize a design system that ensures consistency and scalability across all NRC digital products
• Create wireframes, prototypes, and high-fidelity designs that effectively communicate design ideas and user interactions
• Present design concepts and data-driven insights to stakeholders, including board members and C-level executives, to gain support and drive design initiatives
• Stay updated with the latest trends and best practices in UX design, analytics, and healthcare technology.

What you need

• Minimum 3 years of experience in UX design with a strong focus on analytics and user research
• Proficiency in design and prototyping in Figma
• Experience with analytics tools such as Pendo, Google Analytics, Hotjar, or equivalent
• Strong understanding of data visualization principles and the ability to translate complex data into intuitive visual representations and actionable insights
• Excellent problem-solving skills and the ability to work in a fast-paced, collaborative environment
• Excellent communication skills, with the ability to present complex information clearly to various stakeholders

Compensation
In the spirit of pay transparency, we are excited to share the base salary range for this position is $65,000 - $135,000 exclusive of fringe benefits or potential bonuses. If you are hired at NRC Health, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package. For more information on specific benefits, please refer to our Careers Page.
NRC Health is not currently hiring in DE, HI, LA, MD, NJ, RI, D.C.
In general, NRC Health's positions are closed within 45 days. However, factors such as candidate flow and business necessity may require NRC Health to shorten or extend the application window. We encourage our prospective candidates to submit their application expediently so as not to miss out on our opportunities.
Diversity, Equity, Inclusion & Belonging
At NRC Health, Diversity, Equity, Inclusion & Belonging are essential to our mission as a company devoted to greater Human Understanding. For information about our efforts in this area, please refer to our DEI&B webpage and our Equal Employment Opportunity policy.
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Have Purpose. Think Boldly. Feel Connected. Be Understood.