12 Customer Service Representative Jobs in Laurinburg, NC
NSG Group is Hiring a Customer Service Representative Near Laurinburg, NC
- Efficient entry of orders received via phone, fax, e-mail and e-commerce, inclusive of creating deliveries and shipments
- Minimize freight costs by ensuring loads are assigned and ship from the appropriate AGNA plant
- Process customer returns, imports, and unloads
- Process any change orders
- Handling routine inquiries from external and internal customers
- Effective, timely and professional communication, both verbal and written
- Coordination with production scheduling to identify issues which can impact fulfillment of customer orders
- Provide order status to customers and sales management
- Develop broad knowledge of NSG NA's product line in order to handle general questions and offer recommendations and solutions
- Review and comply with Letters of Credit terms including the identification and management of potential discrepancies
- Assist in processing claims
- Mastering the SAP order processing software and the EDI electronic data interchange system as well as web-based CSR Team Portals i.e.: eCommerce
- Conduct customer surveys through daily interaction with customers.
- Offline cutting scheduling
- Inventory verification and aged inventory management
- Support other CSR's as needed
- Work closely with shipping and carriers
- Adherence to NSG/Pilkington Standards of Business Conduct and its Values and Principles
- Other duties as assigned by manager
- Customer Focused
- Strategic Thinking
- Decision making
- Bachelor's degree in business or related field or equivalent work experience
- Knowledge of relevant computer applications to include Microsoft Excel
- Ability to work as a team with all sales and manufacturing personnel.
- Excellent organizational and interpersonal abilities.
- Excellent verbal and written communication skills.
- Knowledge of customer service principles and practices
- Customer focus, adaptability, resilience and a high energy level
- Results oriented and capable of achieving results in a matrix environment
- Possess demonstrated teamwork and systems development skills
- Previous experience in a customer service role
- SAP Experience
- Listening skills
- Problem analysis and problem-solving capabilities
- Attention to detail and accuracy
- Data collection and ordering
- Customer service orientation
Job Summary
Full Time
$48k-62k (estimate)
06/29/2024
07/14/2024
noshoregroup.comyr.com
WESTPORT, CT
200 - 500
1894
$50M - $200M
Business Services
Related Companies
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
