We are committed to building a diverse and inclusive workforce. We strongly encourage applications from individuals of all backgrounds, including those from historically underrepresented groups, people with diverse abilities, and those transitioning to or re-entering the workforce.

Our company is dedicated to creating equal opportunities for all qualified candidates, including participants in workforce development programs.

We are proud to be a disability-inclusive employer and welcome candidates of all abilities.

Position Summary

Becoming a seasonal IRS Order Entry Clerk is a wonderful opportunity to re-enter the workforce and gain valuable experience! The Order Entry Clerk position for the upcoming tax season is a seasonal position that offers both full-time and part-time hours.

You will receive the best training in handling incoming calls for the Forms and Publications call center assisting taxpayers with their questions.

Residents of the following states are NOT eligible for this position : Alaska, Hawaii, North Dakota, Puerto Rico, Rhode Island, US Virgin Islands, Vermont, Washington DC, and Wyoming.

Some counties in all states are not eligible for this position.

Background Check Information

A complete government background check will be performed before employment. This will consist of employment verification, education verification, social security status, criminal background check, tax payment compliance, currency, and credit check.

Portions of the background check will require you to travel to a USAccess site for fingerprinting. Before submitting your application, please go to the following website to determine where the closest USAccess site is to you.

http : / / www.fedidcard.gov / centerlocator.aspx

1. ACTIVITY : Review both Enrollment / Activation and Enrollment Only centers

2. TYPE, Review both Shared Centers and Dedicated Centers

3. ENTER YOUR ZIP CODE AND CHOOSE THE MAXIMUM DISTANCE YOU CAN TRAVEL

In your search for the center closest to you, you can choose ANY shared center or a dedicated center to the Treasury. You also need to ensure the center does Enrollments (not activation only).

Essential Duties and Responsibilities

• Be able to navigate a fast-paced environment.
• Meet Performance levels by meeting metrics that are set in training.
• Handle high call volume.
• Answer customer inquiries courteously and professionally.
• The ability to move between 2 or more open browser windows while you are on the phone.
• Written correspondence as needed based on the specifics of the job.
• Ability to pass a U.S. Government background investigation and periodic yearly reviews. Eligibility requirements : You must have filed all required returns, paid all taxes due, or be current on a payment plan for taxes due.

Also, if you were born male after December 31, 1959, you must have registered with the Selective Service System. If you are not in compliance, you will be denied access to work on any IRS contract.

• High School diploma or equivalent
• Good verbal and written skills, including grammar and voice quality.
• Able to multitask.
• Experienced with and proficient in computer use including using the internet.
• Type 20 WPM.

Special Position Requirements

• Ability to work a minimum of 20 hours per week, Monday-Friday.
• Ability to work more hours on Mondays and Tuesdays with fewer hours for the remainder of the week, Wednesday through Friday, January-April.
• Opportunity to pick your top three preferred shifts and will be assigned scheduled shifts within your three preferred shifts.

Business needs will factor into your schedule)

• Attend training for 10 days, 40 hours total at 4 hours per day between September, October, November, and December, with 5 additional hours of Nesting calls.
• Before January 1st, you will receive very limited hours and your shifts will be scheduled depending on preseason call volume.
• No time off approved January-April.

Wage Rate and Additional Information

• Federal minimum wage $17.20
• The Department of Labor sets the hourly wage rates for these positions based on county residency.
• Health and Welfare benefit; an additional $ 4.41 per hour worked will be paid into a 401a retirement plan.
• Internet reimbursement

Internet Requirements

• High-speed, hard-wired, internet connection. DSL or Cable with 10 Mbps download and 5 Mbps upload or greater (No satellite or wireless Internet service)
• Highly Recommended : A home router with at minimum IP address routing, Network Address Translation (NAT), DHCP functions, firewall functions, and LAN connectivity like a network switch.

Computer Requirements

All computer equipment and USB headset will be provided before training.

Home Office Requirements

• Comfortable and ergonomically safe furniture and office set-up.
• Quiet, free of any background noise (we have a zero-tolerance policy for noise).
• Printer for NTI paperwork only, not to be used during or for work purposes.

Physical Demands

While performing the duties of this job, the employee is required to operate a computer by navigating different windows and programs, type into applications, review, and comprehend information within software programs;

communicate via telephone and virtual meeting rooms.

Work Environment

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is working from the quiet of their home office.

No background noise such as TV, dogs barking, cell phone ringing, people talking, etc.

EOE Disability / Vets

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.

About NTI :

NTI, Inc., also known as National Telecommuting Institute, specializes in providing virtual work-at-home opportunities for individuals with disabilities and their caregivers.

Established in 1995 as a 501(c)(3) nonprofit organization, NTI is committed to fostering opportunities, advocating for equal access, and promoting economic empowerment for the disabled community.

Last updated : 2024-07-02