Want to be a part of our team? The Principal Managed Services Delivery Services Architect is responsible for ensuring that all the service aspects during a complex transition and transformation project are fully covered and the solution can be successfully delivered in alignment with the service delivery capabilities of NTT Managed Services and other involved parties. This role is accountable and responsible for setting up the service model by being involved in early Sales Engagement, Service Design and Service Transition processes. Working at NTT Key Roles and Responsibilities: Early Pre-Sales engagement: Participate in complex deals during the pre-sales phase for service design consultancy Review the commercial proposal and SoW to detect any flaw or misalignment with the NTT Managed Services delivery capabilities Service design: Responsible for the service takeover strategy definition Identify current service issues with the incumbent service provider Define the service aspects that need to be gathered during a due diligence Determine the knowledge transfer strategy Define the quality acceptance criteria for the service transition Ensure customer expectations will be met and aligned with the NTT Managed Services delivery capabilities including Monitoring, Patching, and Backup solutions Adapt standard process when needed in order to cover customer requirements, always being aligned with the NTT MS service delivery capabilities Service Transition: Understand Customer Vital Business Functions and how NTT MS assets will underpin them. Make sure that customer business processes and end-to-end services are known and understood within the organisation during the project lifecycle Responsible for the service model documentation, which may include: Identify current services issues with the incumbent service provider Define the service aspects that need to be gathered during a due diligence Determine the knowledge transfer strategy Define the quality acceptance criteria for the service transition Produce the Service Design Document, the key project deliverable in terms of service aspects and processes Knowledge, Skills and Attributes: Ability to work in line with best practice in complex environments and within tight time constraints Ability to work under pressure Ability to build excellent working relationships with both internal and external stakeholders Excellent communication and presentation skills Ability to demonstrate conceptual technology knowledge Academic Qualifications and Certifications: Bachelor’s or equivalent degree ITIL certifications Relevant industry / technical certifications Required Experience: Extended demonstrated experience gained in a similar position Extended demonstrated experience gained within an IT environment and ITIL based Service Management Extended demonstrated experience in Hosting and Managed Service Business Extended demonstrated experience in Public Cloud and/or PCI compliance environments Extended demonstrated experience in managing key accounts Skills Summary Client Project Management, Information Technology Infrastructure Library (ITIL), Managed Service Providers, Managed Services Delivery, Service Transition, Technical Solution Design Workplace type: Hybrid Working Equal Opportunity Employer NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society? Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future. We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future. You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!