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NTT DATA Americas, Inc is Hiring a Field Service Technician Near Nashville, TN
Job Details
We are currently seeking a Field Service Technician to join our team Onsite in Nashville, TN (US).
Job Description:
- Responsible for on-site and/or remote troubleshooting repair of desktops, laptops, notebooks, printers, and other associated peripherals or hardware.
- Responsible for device image, configuration, and staging.
- Hardware & Software related engagements for various break fix efforts.
- Inventory management and adherence to device disposal processes.
- Serves as company liaison with customer on administrative and technical matters.
- Provide technical support and incident management services and functions.
- Reviews, troubleshoots, and analyzes operational quality of supported hardware.
- Installs, configures, and optimizes supported hardware configurations at customer sites.
- Diagnoses and resolves product performance problems and various error conditions.
- Performs repair services and facilitates activities for the end users.
- Responsible for clearly documented statuses, contact and journaling in ticketing system.
- Leveraging experience with a ticketing system surrounding SLAs and time metrics MTTR.
- Meets and exceeds SLAs with timely statuses and management of the individual delegated technician's queue.
- Applies acquired knowledge of processes and resources required to perform analytical and technical tasks on PC systems.
- Must have minimum 2 years of Desktop Support experience.
- Must have minimum 2 years of experience with troubleshooting repair of desktops, laptops, notebooks, printers, and other associated peripherals or hardware.
- Must have minimum 2 years of Hardware & Software related engagements for various break fix efforts.
- Must have A Certification.
- Must be open to occasional, local travel to client sites in the Nashville area.
- Good understanding of the fundamentals of device imaging and configuration.
- Good understanding of inventory management and device disposal.
- Good understanding of Outlook and Microsoft related configurations and analytical support.
- Good understanding of the fundamentals of network connectivity and desktop O/S administration, installations, break fix techniques, software tools to aid in resolving localized problems.
- Associates/BSIT, ITIL.MCP, MCDST, Network & Server certification(s) are a plus.
- Reliable transportation- Local travel to client sites and ability to be flexible with support coverage.
- Ability to develop business relationships and communicate effectively with the user community.
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Visit us at .
This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits .
NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
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Job Summary
Full Time
$56k-75k (estimate)
05/30/2024
07/02/2024
The job skills required for Field Service Technician include Field Service, Installation, Troubleshooting, Technical Support, Inventory Management, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Field Service Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Service Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Field Service Technician positions, which can be used as a reference in future career path planning. As a Field Service Technician, it can be promoted into senior positions as a Field Service Rep. III - Electronic Equipment that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Service Technician. You can explore the career advancement for a Field Service Technician below and select your interested title to get hiring information.
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