Job Description:
ITSM Business Analyst
NTT DATA is looking for a motivated ServiceNow Business Analyst with experience gathering business requirements, process mapping, and training end users to join our Business Process practice. This position is a unique opportunity for someone with high-energy and a desire to develop their consulting skills and technical knowledge in an entrepreneurial, fast paced, collaborative and fun environment.

Why we think this position is great:
NTT Business Analysts are the "eyes and ears of the delivery team through each stage of the project, from initial kickoff meetings to supporting go-live activities and delivering user training. You will bring a desire to impact complex business outcomes for our customers coupled with real-world experiences to provide valuable insight and guidance to make your projects successful. Our Business Analysts are never afraid to ask questions, take risks, share a passion for learning, and love to support their NTT Delivery team.

Primary Responsibilities:
* Work closely with and support our Business Process Consultants during client workshops and throughout ServiceNow Implementations
* Capture business requirements, work with process flow diagrams, and document business cases
* Partner with project leadership teams to write, review, and maintain user stories
* Document end-to-end process flow
* Prepare training materials and lead client fulfiller training sessions
* Primary skillset in ITSM with secondary skillset with HRSD and experience with Integration between the modules.
Basic Qualifications:
* 1 years of hands on ServiceNow experience
* 2 years of experience in a Business Analyst, or similar role, working with customers, documenting and gathering requirements, and developing test scripts and training material for technology deployments
* 1 years ITSM experience
* 1 years HRSD experience
* 1 years Integration experience (with ITSM and HRSD)

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $50-$59.91/hr. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Visit us at us.nttdata.com.

NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.